Customer Success Associate
Hourly, Inc.· Sales & Marketing
About this role
Hourly, Inc. is seeking an energetic and customer-focused individual to join our team as a Customer Success Associate specializing in insurance. As part of our computer software company, you'll work with our insurance clients to help them succeed. You will be responsible for providing first-class support on our insurance software products and collaborating with our product development team to ensure customer satisfaction. Our ideal candidate will be able to handle a high volume of customer inquiries, provide insightful product feedback, and understand the customers' needs to provide comprehensive service.
Responsibilities
- Provide exceptional customer support to payroll clients via phone, email, and chat
- Gather, enter, organize, and manage migration and onboarding data accurately
- Manage customer accounts and ensure timely onboarding through the customer success program
- Maintain detailed and accurate records of customer interactions, delivering data-driven insights to support business decisions
- Perform initial troubleshooting and triage of customer issues, escalating complex cases when necessary
- Proactively identify and resolve potential customer concerns before they escalate
- Develop and maintain expert knowledge of Hourly’s software products, payroll processes, and the insurance industry
- Support and process U.S.-based payroll operations with accuracy and attention to compliance requirements
- Communicate clearly, professionally, and effectively in both written and spoken English across all customer interactions
- Build strong client relationships by delivering a positive, solution-oriented customer experience
- Collaborate cross-functionally with internal teams to ensure customer success and satisfaction throughout the client lifecycle
- 1+ years of experience in customer service or customer success in the insurance industry
- Excellent written and verbal communication skills
- Demonstrated ability to work in a fast-paced environment while handling a high volume of customer inquiries
- Strong organizational and time-management skills
- Knowledge of insurance software, specifically claims management, underwriting, or rating
- Ability to identify customer needs and proactively address concerns
- Willingness to work PST
- Autonomy
- Proactivity
- Advanced English proficiency
- Excel and G-Suit
- Full-time Colombian contract + prestaciones
- Fully remote position
- Prepaid healthcare plan
- Bonus for every referral that joins the company
- Academic plans
Frequently Asked Questions
Is the salary disclosed for the Customer Success Associate position at Hourly, Inc.?
The salary for this Customer Success Associate role at Hourly, Inc. is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Success Associate job at Hourly, Inc. remote?
Yes, this Customer Success Associate position at Hourly, Inc. is remote, with team members based in Colombia, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Customer Success Associate role at Hourly, Inc. full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Associate role in the Sales & Marketing department at Hourly, Inc..
Which team or department does the Customer Success Associate at Hourly, Inc. belong to?
This Customer Success Associate position is part of the Sales & Marketing department at Hourly, Inc.. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Associate position at Hourly, Inc.?
Click the "Apply Now" button on this page. You will be redirected to Hourly, Inc.'s official application portal hosted on workable where you can submit your application directly.
When was the Customer Success Associate job at Hourly, Inc. posted?
This Customer Success Associate position at Hourly, Inc. was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Associate
Hourly, Inc.
You'll be redirected to Hourly, Inc.'s official application page on workable.