Director, Customer Success Management- Remote
highspot
Full time
Customer Success Associate
singleplatform· Account Management
About this role
Company Description
Job Description
SinglePlatform is looking for a driven, patient and passionate problem solver to join our team. In this role you will be responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle. We’re looking for superior people skills and a positive attitude.
At SinglePlatform, we’re helping small businesses get discovered by allowing them to reach customers everywhere across the online universe. This means that the mom and pop coffee shop on the corner can have the same reach as the big guys from Seattle. And you can be a part of making that happen.
What you’ll do:
- On-board and train new customers
- Build & strengthen customer relationships
- Manage incoming calls and emails and handle appropriate follow-up calls and emails
- Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
- Coordinate and train all new customer starts in an efficient and streamlined way
- Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquires
- Demonstrate the value of SinglePlatform to our customers every day by providing amazing customer support
Qualifications
What you have:
- Bachelor’s degree preferred
- Mad multi-tasking skills
- Exceptional verbal communication skills, especially over the phone
- A positive, polite, confident, sincere and friendly disposition
- The ability to solve problems & to think quickly on your feet (figuratively – we’ll provide a chair)
- The ability to stay calm, cool and collected during stressful phone conversations
- Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
- An eye for detail
Additional Information
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Frequently Asked Questions
Is the salary disclosed for the Customer Success Associate position at singleplatform?
The salary for this Customer Success Associate role at singleplatform is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Associate position at singleplatform located?
This Customer Success Associate role at singleplatform is based in NY, New York, New York, NY, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Associate role at singleplatform full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Associate role in the Account Management department at singleplatform.
Which team or department does the Customer Success Associate at singleplatform belong to?
This Customer Success Associate position is part of the Account Management department at singleplatform. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Associate position at singleplatform?
Click the "Apply Now" button on this page. You will be redirected to singleplatform's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Success Associate job at singleplatform posted?
This Customer Success Associate position at singleplatform was posted on Oct 5, 2016. Apply as soon as possible — early applications are often reviewed first.
Customer Success Associate
singleplatform
You'll be redirected to singleplatform's official application page on SmartRecruiters.