Customer Success Manager
RenesasElectronics
Customer Success / Client Engagement
zono· Customer Success
About this role
Job Title: Customer Success Associate
Location: Hyderabad
Title: Customer Success / Client Engagement
Experience: 0–2 years (Freshers with strong communication skills can apply)
About the Role
Once a client is onboarded and goes live on our platform, the real journey begins — and that’s where YOU come in.
Your role is to help our customers understand the product better, use it more effectively, and get maximum value from it. You’ll be the bridge between our product and our customers, ensuring smooth usage, solving queries, and encouraging adoption of new features.
This is a customer-facing role where communication, patience, and product understanding play a huge role.
What You Will Do
1. Post-Go-Live Support
Handhold clients once they start using the product.
Answer their day-to-day queries through calls, WhatsApp, or email.
Ensure they are comfortable using core features.
2. Drive Product Usage
Track client usage and proactively reach out if usage drops.
Educate clients about features they are not using yet.
Encourage adoption of high-value features that improve their business workflows.
3. Feature Training & Knowledge Sharing
Train clients on new updates and features.
Share best practices and tips to maximize product value.
Conduct refresher sessions for client teams whenever required.
4. Relationship Management
Build strong rapport with distributors, retailers, and brand teams.
Understand their business needs and align product value accordingly.
Identify opportunities to upsell or activate additional modules.
5. Internal Coordination
Work closely with Product, Support, and Customer Success teams.
Share client feedback and recurring issues with internal teams for improvement.
Track adoption metrics and share weekly insights.
What We’re Looking For
Good communication in English & Formal Hindi is mandatory
Strong customer-handling skills.
Ability to explain product features in simple terms.
Curious, patient, and eager to learn.
Basic understanding of SaaS products or billing software/ERP is a plus.
Good with follow-ups and relationship-building.
Comfortable talking to distributors, brands, retailers, and business owners.
Nice to Have
Experience in client servicing, support, or account management.
Exposure to CRM tools or ticketing systems.
Basic understanding of supply chain or general trade workflows.
Why Join Us?
Be part of a fast-growing SaaS company transforming how India buys & sells on WhatsApp.
Work directly with business owners and decision-makers.
Learn product, customer success, sales, and business operations.
Fast growth opportunities for high performers.
Frequently Asked Questions
Is the salary disclosed for the Customer Success / Client Engagement position at zono?
The salary for this Customer Success / Client Engagement role at zono is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success / Client Engagement position at zono located?
This Customer Success / Client Engagement role at zono is based in Hyderabad, TG, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success / Client Engagement role at zono full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Success / Client Engagement role in the Customer Success department at zono.
Which team or department does the Customer Success / Client Engagement at zono belong to?
This Customer Success / Client Engagement position is part of the Customer Success department at zono. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success / Client Engagement position at zono?
Click the "Apply Now" button on this page. You will be redirected to zono's official application portal hosted on keka where you can submit your application directly.
When was the Customer Success / Client Engagement job at zono posted?
This Customer Success / Client Engagement position at zono was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success / Client Engagement
zono
You'll be redirected to zono's official application page on keka.