Customer Success Executive

zono· Customer Intelligence
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📍 Hyderabad, TG, IndiaFULL TIME

About this role

Job Title: Customer Success Executive
Location: Hyderabad (Onsite)
Work Type: Full-time, Onsite

About Us
Zotok.ai is transforming the order-to-cash cycle by simplifying supply chain operations directly over WhatsApp. Our AI-driven platform empowers businesses to operate more efficiently with smart automation, intuitive tools, and scalable support.

Role Overview
We are looking for a proactive and people-oriented Customer Success Executive to join our growing team in Hyderabad. This role is critical to our post-sales process, ensuring smooth implementation of Zotok.ai for our clients and delivering effective training to their ground-level staff. This position is perfect for individuals who thrive in dynamic environments and are eager to ensure customer satisfaction while driving business growth. You'll act as a bridge between our tech product and real-world users, making sure every customer feels confident and supported.

Key Responsibilities
  • Act as the primary point of contact for clients, building and maintaining strong, long-lasting relationships with key decision-makers and stakeholders.
  • Understand clients' business requirements and challenges to effectively guide product usage and setup, including customization, configuration, and integration within the customer's existing systems.
  • Conduct product demonstrations and provide expert guidance on how ZoTok.ai can address clients' specific needs and deliver tangible results.
  • Provide training to field executives and ground-level staff to ensure they are fully equipped to use ZoTok.ai effectively and independently.
  • Monitor initial product usage and offer ongoing support to ensure successful adoption and satisfaction.
  • Ensure smooth communication throughout the onboarding and implementation process, serving as a trusted advisor to the client.
  • Collaborate with the internal product and tech teams to report user feedback and help improve platform usability.
  • Maintain accurate records of client interactions, feedback, and onboarding progress using CRM software.
  • Ensure that the customer is well-supported throughout their journey, from onboarding through to achieving their first successful product usage and invoice generation.

Requirements
  • Educational Qualification: MBA or equivalent degree in Business Administration, Marketing, or related field.
  • 0–1 years of experience in Customer Success, Implementation, or Field Support roles (Freshers with strong communication skills may apply).
  • Excellent communication skills in English and local languages (Telugu/Hindi).
  • Hindi language proficiency is mandatory.
  • Willingness to travel locally within Hyderabad for on-site implementations and trainings.
  • Patience, empathy, and the ability to simplify technical concepts for non-tech users.

What You’ll Get
  • Opportunity to work in a high-growth startup environment.
  • Hands-on experience with AI-driven supply chain technology.
  • Direct exposure to customer interaction and product implementation.
  • Room for career growth in Customer Success or Product Support roles.

Why Join Us?
Join our team and embark on an exhilarating journey as we redefine Conversational Commerce both in India and on a global scale! At ZoTok, we're at the forefront of this transformation, pioneering India's very first Network CRM empowered by cutting-edge Generative AI technology on WhatsApp. Picture yourself delving into the vast potential of over $1 trillion in General Trade, fundamentally reshaping how Brands, Distributors, and Retailers engage and conduct transactions.

Frequently Asked Questions

Is the salary disclosed for the Customer Success Executive position at zono?
The salary for this Customer Success Executive role at zono is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Executive position at zono located?
This Customer Success Executive role at zono is based in Hyderabad, TG, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Executive role at zono full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Success Executive role in the Customer Intelligence department at zono.
Which team or department does the Customer Success Executive at zono belong to?
This Customer Success Executive position is part of the Customer Intelligence department at zono. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Executive position at zono?
Click the "Apply Now" button on this page. You will be redirected to zono's official application portal hosted on keka where you can submit your application directly.
When was the Customer Success Executive job at zono posted?
This Customer Success Executive position at zono was posted on Jul 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Executive
zono
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