Customer Success Manager
RenesasElectronics
Customer Success Executive/Manager
kimiricahunter· Sales & Marketing
About this role
About the Company – Kimirica Hunter International
Kimirica Hunter International is India’s leading manufacturer of luxury hotel amenities, serving 5,000+ hotels across 70+ countries. The company specializes in premium, sustainable personal care products for global hospitality brands. With a strong focus on innovation, design, and quality, Kimirica delivers world-class solutions across hotels, airlines, and retail segments.
About the Role
We are looking for a Customer Success Executive/Manager to oversee customer support operations and enhance the overall customer journey. This role involves managing service channels, improving customer satisfaction, and acting as the voice of the customer within the organization while ensuring a seamless and delightful experience.
Roles & Responsibilities
- Manage day-to-day customer service operations across multiple channels (email, chat, social media, WhatsApp, phone)
- Develop and implement SOPs for efficient resolution of customer queries and complaints
- Monitor and manage KPIs such as response time, resolution time, CSAT, and NPS
- Handle escalations and ensure timely resolution of critical customer issues
- Design and implement strategies to enhance customer experience and loyalty
- Gather and analyze customer feedback to identify improvement areas
- Collaborate with product, marketing, and operations teams to address customer needs
- Implement and optimize CRM tools, live chat platforms, and ticketing systems
- Track and analyze customer data to identify trends and actionable insights
- Prepare reports on customer service performance and present insights to leadership
- Proactively identify potential challenges and recommend solutions
Skills Required
- Strong communication and interpersonal skills
- Ability to handle escalations and manage difficult situations with empathy
- Proficiency in CRM and customer service tools (e.g., SAP)
- Strong analytical and problem-solving skills
- Good knowledge of MS Excel and data analysis
- Ability to manage multiple tasks in a fast-paced environment
Experience
- Minimum 2–7 years of experience in Customer Service / Customer Experience roles
Educational Qualification
- Bachelor’s/Master's degree in Business Administration, Marketing, or related field
Key Competencies
- Customer Experience Management
- Escalation Handling & Resolution
- Data Analysis & Reporting
- Cross-functional Collaboration
- Process Improvement
Why Join Us
- Work with a globally recognized premium brand
- Exposure to international clients and markets
- Fast-paced, growth-driven work environment
- High ownership with strong learning opportunities
Frequently Asked Questions
Is the salary disclosed for the Customer Success Executive/Manager position at kimiricahunter?
The salary for this Customer Success Executive/Manager role at kimiricahunter is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Executive/Manager position at kimiricahunter located?
This Customer Success Executive/Manager role at kimiricahunter is based in Indore, MP, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Executive/Manager role at kimiricahunter full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Success Executive/Manager role in the Sales & Marketing department at kimiricahunter.
Which team or department does the Customer Success Executive/Manager at kimiricahunter belong to?
This Customer Success Executive/Manager position is part of the Sales & Marketing department at kimiricahunter. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Executive/Manager position at kimiricahunter?
Click the "Apply Now" button on this page. You will be redirected to kimiricahunter's official application portal hosted on keka where you can submit your application directly.
When was the Customer Success Executive/Manager job at kimiricahunter posted?
This Customer Success Executive/Manager position at kimiricahunter was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Executive/Manager
kimiricahunter
You'll be redirected to kimiricahunter's official application page on keka.