Customer Success Manager

Company Description

Are you ready to be a big part of something big? 

At carsales, we’re all about making buying and selling a great experience. Since 1997, we’ve been evolving with the new economy to help people choose how they move—today and tomorrow.

When it comes to your career, we want to offer meaningful opportunities that empower you to make a lasting impact. But for that to happen, we strive to feel small - small enough to stay agile, learn across teams, and connect authentically with each other.

With a vision to be the global leader in online vehicle marketplaces, we’re transforming how people buy and sell across the world. We discover new ideas and bring them to life. We continue to grow, and we continue to evolve - and we’re not afraid to take bold steps to get there.

Our Sales teams are full of talented individuals who partner with our customers – whether that be dealerships, agencies, automotive manufacturers, corporates or finance and insurance companies. They’re passionate about ensuring we remain a market leader, providing best in class services and offering tailored solutions to our clients and customers.

We have multiple sales teams who look after different client bases, so there are plenty of opportunities to move teams and learn something new if you’re wanting to broaden your skillset.

We embrace hybrid working - combining the flexibility of remote work with the energy and connection of in-person collaboration. We champion flexibility and offer a range of policies and leave options to support your wellbeing.

What’s on offer

• Recognition as one of Australia’s Best Workplaces™ by Great Place to Work®, a Family Friendly Workplace, a WORK180 endorsed employer.
• A highly engaged, collaborative team where you’ll learn from exceptional talent.
• 24 weeks paid parental leave for primary caregivers, four weeks for secondary caregivers, and six weeks paid gender-affirming care leave.
• Regular hackathons, continuous learning opportunities, and wellbeing initiatives that support your mental, emotional, and physical health.

Job Description

What you’ll be doing

As a Customer Success Manager, you'll partner with automotive dealers to help them get the most value from their carsales subscription. 

Managing a portfolio of dealer customers, you'll become their trusted adviser - building strong relationships, providing strategic guidance and using data-driven insights to improve product adoption, customer satisfaction and long-term success. 

Working closely with Sales, Advertising and Onboarding teams, you'll play a key role in delivering exceptional customer experiences while identifying opportunities to help customers grow their business. 

You'll

• Manage a portfolio of 300 automotive dealer customers, building trusted relationships through a digital-first engagement model.  
• Become the primary point of contact for your customers, providing proactive support, strategic advice and tailored solutions that help them achieve their business goals.  
• Use customer insights, platform data and performance reporting to identify opportunities to improve product adoption, engagement and retention.  
• Champion product best practice by educating customers on new features, capabilities and ways to maximise the value of their subscription.  
• Identify opportunities to grow customer value through subscription optimisation and additional products and services.  
• Collaborate with Advertising Specialists, Account Executives and Onboarding teams to deliver a seamless customer experience across every stage of the customer lifecycle.  
• Manage your portfolio with a proactive, organised approach while consistently delivering outstanding customer outcomes.  

Qualifications

What we’re looking for

• Experience in Customer Success, Account Management or Client Services within a SaaS, technology or digital business.
• A passion for building strong customer relationships and helping customers achieve their business goals.
• Confidence using data and insights to identify opportunities and communicate value.
• Excellent communication and stakeholder management skills with the ability to influence and engage customers remotely.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• A proactive, commercially minded approach with a focus on customer retention, growth and continuous improvement.

We know not everyone will meet every requirement, and that’s okay. If you’re excited about the role and believe you can make a difference, we’d love to hear from you.

Additional Information

A few other things we want you to know...

• As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities, and life experiences. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
• If you have a disability or require adjustments to participate fully in the recruitment process, please let us know - we’re here to support you.
• We understand the importance of work-life balance and offer flexible working arrangements, including part-time options. If you’d like to explore this, just ask during the process.
• We’re also a proud Circle Back Initiative employer, which means we commit to responding to every applicant.
• Successful candidates joining the carsales team will need to complete a National Police Record check and must have full-time Australian working rights.

So come and join our team - because every role is a big role in our plans to go big.

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