Customer Success Manager
RenesasElectronics
Customer Success Manager
nreach· Customer Success
About this role
About the Role
We are seeking a highly commercial, objective-driven Customer Success Manager to own end-to-end client revenue growth, product adoption, and account success across our enterprise base. As a senior individual contributor, you will translate platform value into tangible business outcomes, aggressively driving account expansion and managing complex revenue targets alongside executive-level relationships.
What You’ll Do
- Own Commercial Growth & Revenue: Drive end-to-end client revenue growth. Consistently deliver against strict revenue and retention targets by independently identifying, negotiating, and closing cross-sell and upsell opportunities.
- Drive Redemption & Adoption: Understand diverse redemption categories deeply. Monitor and aggressively drive redemption growth by collaborating directly with Growth teams on both the client and internal sides.
- Strategic Account Management: Command the post-sale lifecycle for large enterprise clients. Translate client goals into robust success plans, ensure seamless onboarding, and proactively mitigate any retention risks.
- Cross-Functional Collaboration: Partner with Product and internal support teams to channel actionable feedback, influence roadmap improvements, and resolve complex issues efficiently.
What We’re Looking For
- 4–6 years of customer-facing experience with a proven track record of managing and delivering against strict revenue targets (mandatory).
- Extensive experience managing large, complex enterprise clients and navigating executive-level stakeholder relationships.
- A sharp commercial mindset with a demonstrated ability to cross-sell, upsell, and uncover new revenue opportunities within existing accounts.
- A firm grasp of Customer Success as a strategic, revenue-generating engine, rather than just a support function.
- Clear, confident communication and negotiation skills, with a knack for translating technical features into strategic business outcomes.
Nice to Have
- Background in loyalty, fintech, or HR tech environments, particularly within B2B SaaS models catering to large enterprise or banking sectors.
Why Join Us
Customer retention and account expansion are the engines of our sustained growth. In this role, you will have clear, end-to-end commercial ownership of high-impact enterprise relationships. You will take on meaningful responsibility as a senior individual contributor, directly influencing the customer lifecycle, maximizing their platform investment, and shaping long-term commercial outcomes
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager position at nreach?
The salary for this Customer Success Manager role at nreach is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager position at nreach located?
This Customer Success Manager role at nreach is based in Jakarta, JK, Indonesia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager role at nreach full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Success Manager role in the Customer Success department at nreach.
Which team or department does the Customer Success Manager at nreach belong to?
This Customer Success Manager position is part of the Customer Success department at nreach. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at nreach?
Click the "Apply Now" button on this page. You will be redirected to nreach's official application portal hosted on keka where you can submit your application directly.
When was the Customer Success Manager job at nreach posted?
This Customer Success Manager position at nreach was posted on Jul 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
nreach
You'll be redirected to nreach's official application page on keka.