Customer Success Manager

nreach· Customer Success
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📍 BANGALORE, KA, IndiaFULL TIME

About this role

Location: Bangalore 
Team: Customer Success 
Reports to: Customer Success Leadership 
Education: B.Tech / BE 
 
About the Role 
 
We are looking for a Customer Success Manager who is analytical, technically strong, and outcome-focused to manage our high-value B2B SaaS customers. The role requires a data-driven professional who can work with complex datasets and translate technical insights into clear business outcomes for customers. 
As a trusted advisor, you will own post-sale customer success end-to-end — driving adoption, retention, and long-term value realization. You will work closely with Product and Sales to ensure customers achieve sustained ROI from the platform. 
This is a customer-facing, individual contributor role with high ownership and visibility. 
What You’ll Do 
Drive Adoption & Account Success 
  • Own post-sale customer relationships and support product adoption by designing, validating, and troubleshooting complex incentive plans to ensure precision in calculations and outputs. 
  • Translate customer business goals into structured success plans and measurable usage outcomes 
  • Develop a deep understanding of customer use cases and align platform capabilities to business needs 
  • Act as a trusted advisor by connecting product usage, data insights, and customer outcomes 
Improve Retention & Loyalty 
  • Proactively identify risks to adoption and retention using data, usage trends, and stakeholder signals 
  • Drive consistent customer engagement to ensure ongoing value realization 
  • Influence long-term customer satisfaction, loyalty, and renewal readiness 
Collaborate Cross-Functionally 
  • Partner closely with Product teams to share customer feedback and influence roadmap improvements 
  • Work with Sales on renewals and account expansion conversations by providing value and adoption context 
  • Coordinate with internal teams (Implementation, Support & Tech) to resolve customer issues efficiently 
What We’re Looking For 
  • 4–6 years of experience in a customer-facing role focused on Customer Success, adoption, or retention 
  • Strong understanding of Customer Success as a function, including health, adoption, and renewal readiness 
  • Ability to build and manage senior stakeholder relationships 
  • Strong communication skills with the ability to explain technical insights in business terms 
  • Deep product orientation with the ability to translate features into customer outcomes 
  • Comfortable working with complex datasets 
 
Nice to Have 
  • Experience in loyalty, fintech, HR tech, or B2B SaaS environments 
  • Exposure to enterprise or high-complexity customer accounts 
 
What Makes You a Strong Fit 
  • You are comfortable owning complex customer relationships end-to-end 
  • You balance customer empathy with a strong focus on measurable outcome 
  • Demonstrated ability to operate independently and lead cross-functional collaboration to resolve customer needs 
  • You enjoy working cross-functionally with Product and Sales to solve real customer problems 
Why This Role Matters 
  • Customer adoption and retention are critical to sustained growth. This role directly impacts: 
  • How customers experience the product 
  • How much value they derive over time 
  • How long they stay and grow with the platform 
 
Why Join Us 
  • Clear ownership with visible customer impact 
  • Close collaboration with Product and Sales teams 
  • Opportunity to build deep expertise in Customer Success at scale 
  • Senior individual contributor role with meaningful responsibility 
  • Ability to shape long-term customer relationships and outcomes 

Frequently Asked Questions

Is the salary disclosed for the Customer Success Manager position at nreach?
The salary for this Customer Success Manager role at nreach is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager position at nreach located?
This Customer Success Manager role at nreach is based in BANGALORE, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager role at nreach full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Success Manager role in the Customer Success department at nreach.
Which team or department does the Customer Success Manager at nreach belong to?
This Customer Success Manager position is part of the Customer Success department at nreach. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at nreach?
Click the "Apply Now" button on this page. You will be redirected to nreach's official application portal hosted on keka where you can submit your application directly.
When was the Customer Success Manager job at nreach posted?
This Customer Success Manager position at nreach was posted on Aug 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
nreach
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You'll be redirected to nreach's official application page on keka.