Customer Success Manager
ECS | Enterprise Change Specialists· Customer Experience / Sales
About this role
Job Summary:
We are looking for a Customer Success Manager with 4–7 years of experience in account management, preferably from a service-based company. The candidate will be responsible for ensuring customer satisfaction, managing stakeholder relationships, and driving successful delivery of services across multiple departments. Female candidates are preferred, and the position is based in Hyderabad.
Must Have Skills (Mandatory):
* Minimum 5 years of account management experience in a service-based company.
* Strong knowledge of customer success techniques and strategies.
* Excellent communication and stakeholder management skills.
* Ability to navigate complex processes, tight timelines, and dynamic teams.
* Strong attention to detail and organizational skills.
* Proven track record of ensuring customer satisfaction and timely service delivery.
* Experience in monitoring and reporting progress to stakeholders and senior management.
Good-to-have Skills (Optional):
* Experience handling customer accounts in India and UAE regions.
* Knowledge of purchase orders (PO), invoicing, billing, and payment follow-ups.
* Exposure to vendor management.
* Comfortable with new software tools for design, data management, and internal workflows.
Qualifications & Experience:
* Bachelor’s degree in Science/Technology preferred.
* 4–7 years of relevant experience.
* Candidates from Hyderabad or willing to relocate will be preferred.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager position at ECS | Enterprise Change Specialists?
The salary for this Customer Success Manager role at ECS | Enterprise Change Specialists is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager position at ECS | Enterprise Change Specialists located?
This Customer Success Manager role at ECS | Enterprise Change Specialists is based in Dubai, Dubai, United Arab Emirates. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager role at ECS | Enterprise Change Specialists full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Success Manager role in the Customer Experience / Sales department at ECS | Enterprise Change Specialists.
Which team or department does the Customer Success Manager at ECS | Enterprise Change Specialists belong to?
This Customer Success Manager position is part of the Customer Experience / Sales department at ECS | Enterprise Change Specialists. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at ECS | Enterprise Change Specialists?
Click the "Apply Now" button on this page. You will be redirected to ECS | Enterprise Change Specialists's official application portal hosted on freshteam where you can submit your application directly.
When was the Customer Success Manager job at ECS | Enterprise Change Specialists posted?
This Customer Success Manager position at ECS | Enterprise Change Specialists was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
ECS | Enterprise Change Specialists
You'll be redirected to ECS | Enterprise Change Specialists's official application page on freshteam.