Director, Customer Success Management- Remote
highspot
Full time
Customer Success Manager
About this role
Company Description
Test description
Job Description
We are seeking a dynamic and customer-focused Customer Success Manager to join our team in San Francisco, United States. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.
- Serve as the primary point of contact for a portfolio of key accounts, providing proactive support and guidance
- Develop and implement customer success strategies to drive product adoption, usage, and retention
- Conduct regular check-ins and business reviews with clients to understand their needs and identify growth opportunities
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
- Monitor and analyze customer health metrics, creating action plans to address at-risk accounts
- Identify and communicate product feedback and feature requests to the product development team
- Create and deliver customized training sessions and resources to maximize customer value
- Develop and maintain in-depth knowledge of our products and industry trends
Qualifications
- Bachelor's degree in Business, Marketing, or related field
- 3-5 years of experience in customer success, account management, or related field
- Proficiency in customer relationship management (CRM) software
- Strong data analysis and reporting skills
- Excellent project management abilities
- Outstanding written and verbal communication skills
- Proven problem-solving and decision-making capabilities
- Effective time management and ability to prioritize multiple tasks
- Experience with SaaS products preferred
- Understanding of SaaS business models and customer success metrics
- Knowledge of customer success KPIs and best practices
- Ability to work in a fast-paced, dynamic environment
- Empathetic and customer-centric approach to relationship management
Additional Information
All your information will be kept confidential according to EEO guidelines.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager position at piqc?
The salary for this Customer Success Manager role at piqc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager position at piqc located?
This Customer Success Manager role at piqc is based in CA, San Francisco, San Francisco, CA, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager role at piqc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Manager role at piqc.
How do I apply for the Customer Success Manager position at piqc?
Click the "Apply Now" button on this page. You will be redirected to piqc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Success Manager job at piqc posted?
This Customer Success Manager position at piqc was posted on Sep 5, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
piqc
You'll be redirected to piqc's official application page on SmartRecruiters.