Director, Customer Success Management- Remote
highspot
Full time
Customer Success Manager - Central London Office
Powtoon· Sales
About this role
Powtoon is a leading AI-powered visual communication platform trusted by 95% of the Fortune 500 to transform how organisations communicate, train, onboard, and scale knowledge.
From AI-generated video and enterprise branding to interactive avatars and global localisation, Powtoon helps businesses turn complex information into engaging, scalable experiences across the workforce.
As our Enterprise business continues to grow, we are looking for a commercially-minded Customer Success Manager to partner with strategic customers, drive measurable business outcomes, and own retention and expansion across a portfolio of Mid-Market and Enterprise accounts.
This is not a traditional support-led CSM role.
This is a strategic, commercially accountable role focused on:
- customer outcomes
- revenue retention
- expansion growth
- executive stakeholder management
- long-term partnership building
You will work closely with Sales, Product, and Leadership teams while acting as a trusted advisor to some of the world’s most recognised organisations.
What You’ll Be Responsible For
- Manage and grow a portfolio of Enterprise and Mid-Market customers
- Build trusted relationships with senior stakeholders across L&D, HR, Internal Communications, Enablement, IT, and Transformation teams
- Deeply understand customer goals, organisational priorities, and success metrics
- Drive onboarding, adoption, engagement, and long-term value realisation
- Lead strategic business reviews focused on outcomes, ROI, and growth opportunities
- Identify and progress expansion opportunities in partnership with Account Executives
- Use customer data and platform insights to proactively drive adoption and reduce risk
- Act as the voice of the customer internally by collaborating closely with Product and Leadership teams
- Help customers scale their use of AI-powered communication and enablement across their organisation
What Makes Someone Successful Here
- You’re commercially minded and genuinely enjoy helping customers succeed
- You’re consultative rather than reactive
- You know how to build credibility with senior stakeholders
- You can uncover business pain points and translate them into growth opportunities
- You combine relationship-building skills with analytical thinking
- You thrive in fast-moving environments where ownership and autonomy matter
- You’re excited by AI, transformation, and the future of workplace communication
What We’re Looking For
- 3–6+ years experience in Customer Success, Account Management, or commercial post-sales roles within B2B SaaS
- Experience owning retention, renewals, or expansion targets
- Comfortable managing Enterprise or strategic customer relationships
- Strong commercial acumen and analytical capability
- Ability to interpret customer usage data and translate insights into action plans
- Strong discovery, presentation, and storytelling skills
- Experience partnering closely with Sales teams on expansion opportunities
- Excellent written and spoken English
Nice to Have
- Experience working with Enterprise L&D, HR, Internal Communications, or Enablement teams
- Experience with AI-enabled, transformation, or communication-focused platforms
- Familiarity with HubSpot, Salesforce, Gainsight, or similar CRM/CS tools
Why Join Powtoon?
- Join a profitable, growing global SaaS company used by millions worldwide
- Work with globally recognised Enterprise customers
- Play a visible role in one of the company’s fastest-growing business areas
- Be part of a collaborative, ambitious, and entrepreneurial culture
- Hybrid working from our Central London office (Aldwych)
- Weekly Deliveroo allowance
- Fully stocked office
- Volunteering initiatives
- CycleScheme
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager - Central London Office position at Powtoon?
The salary for this Customer Success Manager - Central London Office role at Powtoon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager - Central London Office position at Powtoon located?
This Customer Success Manager - Central London Office role at Powtoon is based in London, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager - Central London Office role at Powtoon full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Manager - Central London Office role in the Sales department at Powtoon.
Which team or department does the Customer Success Manager - Central London Office at Powtoon belong to?
This Customer Success Manager - Central London Office position is part of the Sales department at Powtoon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager - Central London Office position at Powtoon?
Click the "Apply Now" button on this page. You will be redirected to Powtoon's official application portal hosted on workable where you can submit your application directly.
When was the Customer Success Manager - Central London Office job at Powtoon posted?
This Customer Success Manager - Central London Office position at Powtoon was posted on Jun 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager - Central London Office
Powtoon
You'll be redirected to Powtoon's official application page on workable.