Director, Customer Success Management- Remote
highspot
Full time
Customer Success Salonized
Treatwell· Operations Group
About this role
Au sein de l’équipe Customer Experience, vous serez amené(e) à :
- Accompagner et assister nos clients dans la résolution de leurs demandes, tout en garantissant une expérience utilisateur optimale
- Identifier, remonter et centraliser les problématiques clients afin de contribuer à l’amélioration continue de nos produits et services
- Participer activement à l’excellence de l’expérience client et à la satisfaction de nos utilisateurs
- Collaborer avec les équipes internes pour résoudre les problématiques complexes et améliorer nos process
- Churn RetentionÂ
- Usage Pro-active regular check-up
- Trainings + Saas optimisation (Pushing features usage)
- Billing request handling
- Marketplace performanceÂ
- Marketplace profiles optimization
- Support in marketing campaigns (UGC Campaigns)
ous pourriez ĂŞtre notre prochain talent si :
- Vous ĂŞtes sociable, aimez travailler en Ă©quipe et Ă©voluer dans un environnement dynamique
- Vous maîtrisez parfaitement le français (écrit et oral) et êtes à l’aise en anglais
- Vous ĂŞtes proactif(ve), autonome et prenez des initiatives
- Vous faites preuve de rigueur, diplomatie et excellent sens relationnel
- Vous aimez résoudre des problèmes : pour vous, il y a toujours une solution
- Vous êtes à l’aise avec les nouvelles technologies et les outils digitaux
- Patience, pédagogie et sens du service font partie de votre ADN
- Tickets restaurant dès le premier jour
- Assurance maladie dès l’intégration
- 28 jours de congés
- Primes variables sur objectifs
- Formation et accompagnement sur mesure
- Un environnement bienveillant, une super ambiance et des team buildings toute l’annĂ©eÂ
Frequently Asked Questions
Is the salary disclosed for the Customer Success Salonized position at Treatwell?
The salary for this Customer Success Salonized role at Treatwell is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Salonized position at Treatwell located?
This Customer Success Salonized role at Treatwell is based in Tunis, Tunis Governorate, Tunisia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Salonized role at Treatwell full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Salonized role in the Operations Group department at Treatwell.
Which team or department does the Customer Success Salonized at Treatwell belong to?
This Customer Success Salonized position is part of the Operations Group department at Treatwell. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Salonized position at Treatwell?
Click the "Apply Now" button on this page. You will be redirected to Treatwell's official application portal hosted on workable where you can submit your application directly.
When was the Customer Success Salonized job at Treatwell posted?
This Customer Success Salonized position at Treatwell was posted on May 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Salonized
Treatwell
You'll be redirected to Treatwell's official application page on workable.