Director, Customer Success Management- Remote
highspot
Full time
Customer Success Specialist
cialdnb· HR
About this role
- Involvement in every stage of the customer lifecycle from the moment the contract is secured, through successful onboarding/implementation, and onwards.
- Actively engage and support customers to ensure they are leveraging the purchased solutions effectively and finding value in our services.
- Continuous monitoring of customer health to better inform account management and expansion strategy.
- Drive upgrade revenue through increased product adoption and increased usage.
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.
- Establish a trusted and strategic advisor relationship and drive continued value of our products and services.
- Spur customer account growth through deep knowledge of the product/service and the customers’ needs by making logical expansion recommendations.
- Communicate effectively with customer senior-level management to understand customer needs to maximize customer retention and expansion.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Specialist position at cialdnb?
The salary for this Customer Success Specialist role at cialdnb is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Specialist position at cialdnb located?
This Customer Success Specialist role at cialdnb is based in Hybrid, Mexico City, CDMX, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Specialist role at cialdnb full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Success Specialist role in the HR department at cialdnb.
Which team or department does the Customer Success Specialist at cialdnb belong to?
This Customer Success Specialist position is part of the HR department at cialdnb. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Specialist position at cialdnb?
Click the "Apply Now" button on this page. You will be redirected to cialdnb's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Success Specialist job at cialdnb posted?
This Customer Success Specialist position at cialdnb was posted on May 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Specialist
cialdnb
You'll be redirected to cialdnb's official application page on bamboohr.