About this role
Overview of the role:
We’re on a mission to modernize insurance, making it simpler, more accessible, and customer-first. The insurance industry is a $1T market that has remained largely untouched by the digital revolution, and PolicyMe is here to change that. As a remote-first, Toronto-based startup with big ambitions, we’re looking for a Customer Success Specialist to help us build the future of insurance in Canada and beyond.
As a Customer Success Specialist, you will support our customers and Advisor Team throughout the life insurance journey. You’ll be responsible for policy servicing tasks, client communication, and helping us deliver an exceptional customer experience every step of the way.
Standard working hours are 9:00 a.m. to 5:00 p.m. Eastern Time, with flexibility to support Pacific Time hours as business needs evolve.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Specialist (Remote) position at policyme?
The salary for this Customer Success Specialist (Remote) role at policyme is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Specialist (Remote) position at policyme located?
This Customer Success Specialist (Remote) role at policyme is based in Ontario. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Specialist (Remote) role at policyme full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Specialist (Remote) role in the Customer Success department at policyme.
Which team or department does the Customer Success Specialist (Remote) at policyme belong to?
This Customer Success Specialist (Remote) position is part of the Customer Success department at policyme. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Specialist (Remote) position at policyme?
Click the "Apply Now" button on this page. You will be redirected to policyme's official application portal hosted on lever where you can submit your application directly.
When was the Customer Success Specialist (Remote) job at policyme posted?
This Customer Success Specialist (Remote) position at policyme was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.