Customer Success Manager
RenesasElectronics
Customer Success Specialist - Vio
Valsoft Corporation· Customer Support
About this role
Aspire Software is looking for a Customer Success Specialist to join our team in Lebanon.
Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
Role Overview
We are looking for a Europe-based Customer Success Specialist to support our growing client base across the DACH region, UK, Ireland, and beyond. This is an entry-level role on our Customer Success team, ideal for someone who is organized, client-focused, and excited about working with AI technology in a fast-moving international environment.
You will work closely with our CSMs, help onboard new dealership clients, handle day-to-day support, and make sure every dealer gets the most out of Viova from day one. There is a clear path to a full CSM role as you grow with the team.
What You Will Do
- Support end-to-end onboarding for new dealership clients, ensuring a smooth and successful start
- Assist clients with setup, configuration questions, and day-to-day usage of the Viova platform
- Handle incoming support tickets and client inquiries in a timely, professional manner
- Help monitor account health and flag potential issues to the CSM team
- Conduct platform walkthroughs and training sessions with dealership staff
- Collect and document client feedback and relay it to the product and tech teams
- Educate clients on Viova AI capabilities to drive adoption and confidence in the platform
- Collaborate closely with CSMs to ensure clients receive consistent, proactive support
- 0 to 2 years of experience in customer support, customer success, or a client-facing role
- Fluent in English (spoken and written); ; French and Spanish are a strong plus for our North American dealer clients
- Comfortable with technology and genuinely curious about AI
- A clear, friendly communicator who builds rapport easily
- Organized, detail-oriented, and able to manage multiple tasks at once
- Proactive and self-motivated — you take initiative without waiting to be told
- Experience with SaaS, automotive retail, or tech support is a plus but not required
- Based in Europe and available to work CET or UK business hours
Why Join Viova?
- Work at the intersection of automotive retail and AI — a market that is growing fast
- Clear growth path to a full CSM role as the team expands. We promote from within
- Join an international, collaborative team that moves quickly and values your input
- Competitive salary with access to cutting-edge technology
- Make a real difference for dealerships and their customers every day
Frequently Asked Questions
Is the salary disclosed for the Customer Success Specialist - Vio position at Valsoft Corporation?
The salary for this Customer Success Specialist - Vio role at Valsoft Corporation is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Specialist - Vio position at Valsoft Corporation located?
This Customer Success Specialist - Vio role at Valsoft Corporation is based in Beirut, Beirut Governorate, Lebanon. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Specialist - Vio role at Valsoft Corporation full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Specialist - Vio role in the Customer Support department at Valsoft Corporation.
Which team or department does the Customer Success Specialist - Vio at Valsoft Corporation belong to?
This Customer Success Specialist - Vio position is part of the Customer Support department at Valsoft Corporation. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Specialist - Vio position at Valsoft Corporation?
Click the "Apply Now" button on this page. You will be redirected to Valsoft Corporation's official application portal hosted on workable where you can submit your application directly.
When was the Customer Success Specialist - Vio job at Valsoft Corporation posted?
This Customer Success Specialist - Vio position at Valsoft Corporation was posted on Aug 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Specialist - Vio
Valsoft Corporation
You'll be redirected to Valsoft Corporation's official application page on workable.