Customer Support Analyst (US Voice Process)
EVERSANA1
Full time
Customer Support Agent (Bilingual – Arabic & English)
bleems· Operations
About this role
We are seeking a bilingual Customer Support Agent to join our team. The ideal candidate will handle customer inquiries via email and WhatsApp, using Zendesk as the main support platform. You will be the first point of contact for customers, ensuring smooth communication, quick resolutions, and a high-quality support experience.
Key Responsibilities
- Respond to customer inquiries promptly via email and WhatsApp.
- Troubleshoot and resolve product-related issues or escalate them to the technical team.
- Manage and track tickets through Zendesk.
- Create and maintain a knowledge base, canned responses, and FAQs.
- Collect customer feedback and report recurring issues to management.
- Ensure customer satisfaction through empathetic, solution-driven communication.
Requirements
- Fluent in Arabic & English (written and spoken).
- 1–3 years of experience in customer support (SaaS or tech product experience is a plus).
- Familiarity with Zendesk or similar helpdesk/ticketing systems.
- Excellent communication, problem-solving, and multitasking skills.
- Comfortable working in a fast-paced and technology-driven environment.
Frequently Asked Questions
Is the salary disclosed for the Customer Support Agent (Bilingual – Arabic & English) position at bleems?
The salary for this Customer Support Agent (Bilingual – Arabic & English) role at bleems is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Agent (Bilingual – Arabic & English) position at bleems located?
This Customer Support Agent (Bilingual – Arabic & English) role at bleems is based in Kuwait City, Kuwait, Kuwait. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Agent (Bilingual – Arabic & English) role at bleems full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Support Agent (Bilingual – Arabic & English) role in the Operations department at bleems.
Which team or department does the Customer Support Agent (Bilingual – Arabic & English) at bleems belong to?
This Customer Support Agent (Bilingual – Arabic & English) position is part of the Operations department at bleems. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Agent (Bilingual – Arabic & English) position at bleems?
Click the "Apply Now" button on this page. You will be redirected to bleems's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Support Agent (Bilingual – Arabic & English) job at bleems posted?
This Customer Support Agent (Bilingual – Arabic & English) position at bleems was posted on Sep 22, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Support Agent (Bilingual – Arabic & English)
bleems
You'll be redirected to bleems's official application page on bamboohr.