Customer Support / Client Experience Specialist
VirtuHire· Sales
About this role
A customer-facing support role focused on helping hairdresser clients across multiple service channels. The role will cover order queries, billing questions, product access or login issues, and general support communication. The person must be comfortable in a fast-moving support environment, service-oriented, and emotionally steady when solving client problems throughout the day.
Key Requirements
- 2-3+ years of customer support / customer service / client service experience.
- Strong written and verbal communication skills.
- Comfortable working across Zendesk, WhatsApp, SMS, direct messages, and some calls or virtual meetings.
- Able to handle complaint-driven or troubleshooting-led conversations without becoming reactive.
- Confident learning product workflows and communicating them clearly to end users.
- Reliable, proactive, and able to follow process while still showing initiative.
- You genuinely enjoy customer service.
- Clear communication.
- Stay calm when handling complaints or troubleshooting.
- Open to UK-aligned schedules and at least one support seat covering Saturdays.
Platforms & Channels
- Zendesk.
- WhatsApp and SMS support.
- Email support.
- Instagram / social inbound messaging funnelled into support workflow.
- Occasional phone calls and virtual support meetings.
Frequently Asked Questions
Is the salary disclosed for the Customer Support / Client Experience Specialist position at VirtuHire?
The salary for this Customer Support / Client Experience Specialist role at VirtuHire is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support / Client Experience Specialist job at VirtuHire remote?
Yes, this Customer Support / Client Experience Specialist position at VirtuHire is remote, with team members based in South Africa, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Which team or department does the Customer Support / Client Experience Specialist at VirtuHire belong to?
This Customer Support / Client Experience Specialist position is part of the Sales department at VirtuHire. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support / Client Experience Specialist position at VirtuHire?
Click the "Apply Now" button on this page. You will be redirected to VirtuHire's official application portal hosted on workable where you can submit your application directly.
When was the Customer Support / Client Experience Specialist job at VirtuHire posted?
This Customer Support / Client Experience Specialist position at VirtuHire was posted on Apr 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support / Client Experience Specialist
VirtuHire
You'll be redirected to VirtuHire's official application page on workable.