Customer Support Consultant

Overview

About Unison: 

Unison’s products power the business of government to work smoother and smarter, making critical federal processes and acquisitions simpler and more effective. Trusted by over 200,000 federal employees and government contractors, our AI-infused software and deep domain expertise help contract shops, cost engineers, 1102s, program managers, and budgeting professionals cut through friction, keep compliance airtight, and sharpen decisions. Our federal focus brings efficiency, transparency, and clarity to complex data, regulations, and workflows, empowering agencies and executives to spend more minutes on mission and achieve strategic objectives. Unison is how federal business gets done. 

Role Overview:

Unison Software Solutions, a leading provider for procurement solutions to the federal marketplace, is seeking a Consultant.  Unison consultants work directly with clients to understand key elements of client business processes and then work to implement and operate Unison software products and service offerings by performing key tasks.  Consultants thrive on their personal and direct contributions that help our clients achieve substantial benefits from our suite of software products. 

Responsibilities

This specific role will support PRISM users across various government agencies.  

• Work with clients to provide a broad range of implementation and integration tasks including requirements analysis, business process analysis, system configuration, testing, training, and post-implementation support
• Help drive successful operation of Unison’s product suite by delivering high quality advisory and support services to government contractors
• Ensure assigned tasks are performed on target, on time, and on budget, and that client personnel appreciate the value of the work performed
• Understand client’s business objectives and help clients achieve their goals
• Interaction with senior client leadership to define project goals, execute against plan and manage issues and risks
• Consultants are continuously challenged though client projects and build skills towards a fulfilling career. All consultants receive product and federal acquisition training and receive career development guidance from experienced professionals. Employees also enjoy an attractive and competitive benefits package

Qualifications

• Professional experience with one or more of the following:
• Prior consulting/training experience, preferably with a top consulting firm
• Possesses superior client relationship skills
• Exceptional written and verbal communications skills
• Self-starter, quick learner, and team player
• Proficient in the basics of Microsoft Excel, PowerPoint and Word
• BA or BS degree in a related field or equivalent experience
• Business experience in government contractor functions such as proposal management, contract management and/or procurement is preferable 
• Washington DC Metropolitan area 

Clearance: 

Applicants may need to be the subject of a security investigation and may need to meet eligibility requirements for access to classified information, to include U.S. Citizenship. 

Compensation:Base Salary: $60,000 - $75,000Final compensation will depend on factors such as geographic location, experience, and qualifications.

In-Person Interview:Our hiring process requires one in-person meeting, typically the final interview. Travel and accommodations will be provided.

Remote Work:On-site working requirements vary. 

Why Join Unison: 

Unison has pioneered the creation of innovative software for federal agencies, program offices, and government contractors worldwide. We believe that there is power in moving in unison. Our culture and values reflect this belief and are central to achieving our mission of powering the business of government. Rather than chasing short-lived tech trends, Unison delivers proven software that simplifies the complexities of federal business. Our technology combines innovative thinking with precise federal know-how, addressing critical details others overlook. Designed with purpose and engineered to endure, our software provides consistent performance, allowing federal agencies and contractors to stay focused on their missions.

Unison provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability status, age, genetics, veteran status, or any other characteristic protected by federal, state, or local laws. 

Responsibilities

This specific role will support PRISM users across various government agencies.  
- Work with clients to provide a broad range of implementation and integration tasks including requirements analysis, business process analysis, system configuration, testing, training, and post-implementation support
- Help drive successful operation of Unison’s product suite by delivering high quality advisory and support services to government contractors
- Ensure assigned tasks are performed on target, on time, and on budget, and that client personnel appreciate the value of the work performed
- Understand client’s business objectives and help clients achieve their goals
- Interaction with senior client leadership to define project goals, execute against plan and manage issues and risks
- Consultants are continuously challenged though client projects and build skills towards a fulfilling career. All consultants receive product and federal acquisition training and receive career development guidance from experienced professionals. Employees also enjoy an attractive and competitive benefits package