Customer Support Engineer

A Day in the Life of the Customer Support Engineer:
• Provide timely answers to customers technical inquiries over email and phone;
• Develop strong relationships with customers and partners through daily interactions;
• Help customers get most of the products;
• Ensure that all customer contacts are handled in an efficient, effective and customer-centric way;
• Execute specific platform and software configurations;
• Generate various reports;
• Monitor applications performance via dedicated tools;
• Maintain up to date knowledge of the tools and services provided by the company. Write detailed descriptions of the investigations/actions performed;
• Escalate complex inquires to peers and management.
• Work on shifts.

Required Qualifications - About you:
We are looking for candidates who possess the rare combination of the following achievements, skills and behaviors:
• 1+ years of experience as a Technical Support Engineer, Application Support Engineer or similar;
• Experience with Windows/Unix OS environments;
• Understanding of MSSQL or other DB;
• Excellent written and spoken English;
• Ability to prioritize and manage multiple tasks in a fast-paced environment;
• Dynamic and self-directed – ability to work independently with little direct supervision;
• Very good analytical and problem-solving skills;
• Ability to learn fast.

Skills & Personal Characteristics: 
• Ownership
• Innovation
• Care

Why Join PROS?

PROS culture and its extraordinary people are at the core of our success. We are passionate about what we do and relentless in delivering on our promises.

Our commitment to customer success inspires us to think smarter and dream bigger, empowering airlines to achieve more than they ever imagined through intelligent offer and revenue optimization.

At PROS, we foster a culture of care, where people feel supported to grow, innovate, and bring their best selves to work—every day. From flexible ways of working to continuous learning, we empower our teams to thrive both personally and professionally.

Join PROS, a dedicated travel technology company with nearly 40 years of proven airline expertise and a long runway for future growth, now powering the future of AI-driven airline retailing. If you want to be part of something exceptional, help us shape how airlines compete, innovate, and win.

PROS Core Values

• We are Owners

We look for every opportunity to create a better PROS and a better experience for our customers – and we hold ourselves accountable.

• We are Innovators

We think creatively to find new paths to success – for our people, our customers and our business.

• We Care

We are centered on caring for the people, businesses, and communities we serve.