Customer support excecutive - Hyderabad
mcb· Support
About this role
Job description
About Us:
My Classboard is India's premier School Management Software, streamlining administration, learning, and communication. It features student information management, fee tracking, and assessments. Connects educators, parents, and students for seamless collaboration and efficient operations. We are
seeking a dynamic and results-driven to join our team and drive our growth.
Role & responsibilities
- • Provide timely and effective support to clients regarding their ERP system inquiries and issues.
- • Offer guidance on ERP system functionalities and best practices to enhance user experience.
- • Diagnose and troubleshoot technical problems related to the ERP system.
- • Assist clients with system updates, patches, and maintenance activities.
- • Maintain clear and professional communication with clients through various channels.
- • Keep clients informed about the status of their support requests and any changes in the system.
- • Build and maintain positive relationships with clients to ensure high levels of customer satisfaction.
- • Gather feedback from clients to identify areas for improvement in the ERP system and support services.
- • Ability to manage, prioritize, and close support tickets within defined SLA timelines while ensuring customer satisfaction
Qualifications:
- Graduation is mandatory.
- Bachelor's degree in any field or equivalent work experience.
- Previous experience in a customer support or similar role, preferably in a technology or ERP company.
- Fluency in Hindi, English
- Strong problem-solving skills and the ability to think critically and analytically.
Frequently Asked Questions
Is the salary disclosed for the Customer support excecutive - Hyderabad position at mcb?
The salary for this Customer support excecutive - Hyderabad role at mcb is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer support excecutive - Hyderabad position at mcb located?
This Customer support excecutive - Hyderabad role at mcb is based in Hyderabad, TG, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer support excecutive - Hyderabad role at mcb full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer support excecutive - Hyderabad role in the Support department at mcb.
Which team or department does the Customer support excecutive - Hyderabad at mcb belong to?
This Customer support excecutive - Hyderabad position is part of the Support department at mcb. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer support excecutive - Hyderabad position at mcb?
Click the "Apply Now" button on this page. You will be redirected to mcb's official application portal hosted on keka where you can submit your application directly.
When was the Customer support excecutive - Hyderabad job at mcb posted?
This Customer support excecutive - Hyderabad position at mcb was posted on Jun 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer support excecutive - Hyderabad
mcb
You'll be redirected to mcb's official application page on keka.