Customer Support Executive
spiceblue· Customer Service
About this role
This is a pivotal role to be one of the first employees of an exciting mission-driven DaaS/SaaS-based company. We’re looking for an ambitious Accounts Manager who will become obsessed with helping nurture our customers and being their champion both internally and externally.
What you will do
- Make customer happiness is your mission - managing all inbound customer communications, customer insights, and testing
- Be the voice of the customer, understand them inside-out.
- Be analytical, to understand and report on customer activity
- Responding to escalated customer support issues.
- Using your skills as a smart communicator, you’ll work with our customers to solve problems and maximize customer satisfaction
- Be our customers ’Hero` helping and educating them
- Nurture and grow relationships with our customers, to ensure they all have the optimal experience.
- Help to grow the Customer Support Team
About you
- You thrive in a mission-driven environment and want a key role in an exciting startup
- You have a minimum of 1 years plus experience working in a customer support role
- You have experience working with customer support platforms and tools
- You have great experience in writing emails and talking directly to customers (web and phone)
- You have experience managing social channels and conversations online
- You have a high capacity to get things done quickly to an impeccable standard
- You can coordinate, prioritize and manage multiple projects simultaneously
- You enjoy a lot of variety in your daily and weekly objectives
- You have strong organizational, writing, and numerical skills
- You are a confident and persuasive communicator
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Frequently Asked Questions
Is the salary disclosed for the Customer Support Executive position at spiceblue?
The salary for this Customer Support Executive role at spiceblue is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Executive position at spiceblue located?
This Customer Support Executive role at spiceblue is based in Full Time. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Executive role at spiceblue full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Support Executive role in the Customer Service department at spiceblue.
Which team or department does the Customer Support Executive at spiceblue belong to?
This Customer Support Executive position is part of the Customer Service department at spiceblue. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Executive position at spiceblue?
Click the "Apply Now" button on this page. You will be redirected to spiceblue's official application portal hosted on freshteam where you can submit your application directly.
Customer Support Executive
spiceblue
You'll be redirected to spiceblue's official application page on freshteam.