Customer Support Intern
iSchool· Customer Support
About this role
Customer Support Chat Internship
iSchool is excited to offer a Customer Support Chat Internship for individuals looking to gain hands-on experience in the e-learning industry. As a Customer Support Chat Intern, you will support our customer experience team by providing exceptional assistance to students, parents, and educators through online chat. This internship is an excellent opportunity for candidates who are passionate about technology, education, and customer service while developing their communication, problem-solving, and professional skills in a dynamic environment.
Responsibilities
- Respond to customer inquiries via live chat in a professional, friendly, and timely manner.
- Assist students, parents, and educators with questions about our programs, services, and platform.
- Troubleshoot and resolve basic technical issues related to the e-learning platform.
- Guide new users through the registration and onboarding process.
- Document customer interactions, issues, and feedback accurately.
- Escalate complex inquiries to the appropriate team when necessary.
- Support the customer support team in delivering an outstanding customer experience.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Junior & senior students, and fresh graduates
- Currently pursuing a degree or relevant coursework in communication, education, or a related field.
- Strong customer service and interpersonal skills.
- Ability to communicate professionally and empathetically with customers.
- Strong problem-solving skills and attention to detail.
- Basic computer proficiency and ability to learn new systems quickly.
- Ability to multitask and manage multiple chat conversations efficiently.
- A positive attitude, willingness to learn, and ability to work in a fast-paced environment.
- Previous customer service experience is a plus but not required. Fresh graduates and undergraduate students are welcome to apply.
- Paid Internship
- Practical training and real work experience
- Internship Certificate
- Potential full time opportunity
Frequently Asked Questions
Is the salary disclosed for the Customer Support Intern position at iSchool?
The salary for this Customer Support Intern role at iSchool is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Intern position at iSchool located?
This Customer Support Intern role at iSchool is based in Nasr City, Al Manteqah Al Oula, Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Intern role at iSchool full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Intern role in the Customer Support department at iSchool.
Which team or department does the Customer Support Intern at iSchool belong to?
This Customer Support Intern position is part of the Customer Support department at iSchool. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Intern position at iSchool?
Click the "Apply Now" button on this page. You will be redirected to iSchool's official application portal hosted on workable where you can submit your application directly.
When was the Customer Support Intern job at iSchool posted?
This Customer Support Intern position at iSchool was posted on Aug 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Intern
iSchool
You'll be redirected to iSchool's official application page on workable.