Customer Support Analyst (US Voice Process)
EVERSANA1
Full time
Customer Support Officer - Arabic Speaker
windsorbrokers· Customer Support - Arabic
About this role
The ideal candidate will possess the following qualifications/skills:
- Proven customer support experience
- Experience/background in Forex and the Financial Market is a plus
- Excellent command of the English and Arabic languages, both verbal and written
- Proficiency in the use of Microsoft Office Word, Excel, Outlook
- Strong phone contact handling skills and active listening
- Ability to work under pressure and meet deadlines
- Excellent communication and presentation skills
- Flexible to work on a weekly rotating shifts 24/7 (morning/ afternoon/ night)
The successful candidate will be accountable for:
- Effectively managing the company chats, E-mails and calls
- Identifying and assessing customer’s needs to achieve satisfaction
- Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
- Offer support to the lead/client within the specified time frame
- Updating CRM and keeping records of all communications and action taken
- Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
- Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
- Work independently and in teams
- Follow standard processes and procedures.
The successful candidate will receive:
- Remuneration according to qualifications and experience
- 13th Salary
- Medical Insurance Scheme
- Provident Fund
- Company’s Group Discount Scheme
- Inhouse fitness room with classes
- Modern working space at a central and convenient location of Limassol close to the highway
- Friendly multinational environment
- Birthday Leave
- Opportunities for professional learning and growth
Frequently Asked Questions
Is the salary disclosed for the Customer Support Officer - Arabic Speaker position at windsorbrokers?
The salary for this Customer Support Officer - Arabic Speaker role at windsorbrokers is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Officer - Arabic Speaker position at windsorbrokers located?
This Customer Support Officer - Arabic Speaker role at windsorbrokers is based in Limassol, Cyprus. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Officer - Arabic Speaker role at windsorbrokers full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Support Officer - Arabic Speaker role in the Customer Support - Arabic department at windsorbrokers.
Which team or department does the Customer Support Officer - Arabic Speaker at windsorbrokers belong to?
This Customer Support Officer - Arabic Speaker position is part of the Customer Support - Arabic department at windsorbrokers. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Officer - Arabic Speaker position at windsorbrokers?
Click the "Apply Now" button on this page. You will be redirected to windsorbrokers's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Support Officer - Arabic Speaker job at windsorbrokers posted?
This Customer Support Officer - Arabic Speaker position at windsorbrokers was posted on Dec 17, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Support Officer - Arabic Speaker
windsorbrokers
You'll be redirected to windsorbrokers's official application page on bamboohr.