Customer Support Analyst (US Voice Process)
EVERSANA1
Full time
Customer Support Representative
About this role
Company Description
Specializing in creative solutions & bespoke brand awareness strategies, Continuity Marketing Inc. endeavors to go above and beyond all expectations. We are business leaders in the marketing industry, and we are looking to add a Public Relations Associate to the team.
Job Description
In the client services department, you will team up with other representatives and managers to set productivity goals and work diligently towards meeting them. To perform this job, you must be comfortable with speaking for extended periods of time and working with others. We are a company that is fully committed to helping you succeed, and we offer exceptional training and advancement opportunities to all of our employees; if you believe you have what it takes to keep our clients happy, we would be interested in making you a part of our team.
Job Responsibilities
Take incoming calls from clients and listen to concerns, complaints, and questions carefully.
Maintain a professional demeanor at all times and take notes on customer remarks and issues.
Fill out digital forms for new customers and actively promote additional services and products.
Connect customers and vendors to the appropriate department if you are unable to assist them adequately with their needs.
Meet with customer service managers and supervisors quarterly to discuss performance and set new goals; review recordings of calls and identify key areas that can use improvement.
Respond to client email inquiries in a timely and courteous manner and send company emails to customers who have expressed interest in services.
Attend regular training sessions in order to update skill set and knowledge of corporate procedures.
Contact clients about unpaid or overdue accounts, and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made.
Qualifications
Strong communication and problem-solving skills
Ability to multitask
High school diploma or equivalent
Conflict resolution and de-escalation skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
Send us your resume for consideration!
Frequently Asked Questions
Is the salary disclosed for the Customer Support Representative position at continuitymarketinginc?
The salary for this Customer Support Representative role at continuitymarketinginc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Representative position at continuitymarketinginc located?
This Customer Support Representative role at continuitymarketinginc is based in Houston, Houston, TX, United States, TX, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Representative role at continuitymarketinginc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Representative role at continuitymarketinginc.
How do I apply for the Customer Support Representative position at continuitymarketinginc?
Click the "Apply Now" button on this page. You will be redirected to continuitymarketinginc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Representative job at continuitymarketinginc posted?
This Customer Support Representative position at continuitymarketinginc was posted on Sep 3, 2020. Apply as soon as possible — early applications are often reviewed first.
Customer Support Representative
continuitymarketinginc
You'll be redirected to continuitymarketinginc's official application page on SmartRecruiters.