Customer Support Representative

UST Overview 

UST is headquartered in Greenville, SC and offers support for all of our team members and clients across the country. UST is a national logistics solutions company. We work with retailers and supply chain providers to transform the industry through operations, technology-based systems, and creative management solutions. We’re dedicated to transforming our industry through innovation and technology. We understand both the retail and fulfillment side of the business, which makes us experts at managing warehouses, transitioning product, and interacting with customers. 

We want our newest team member to be a team-player and take immense pride in what we do. We have continued to grow and are excited to add another to the UST family! 

Customer Support Representative Overview 

The Customer Support Representative will be responsible for specific duties as they relate to scheduling and processing payment for deliveries. This individual will be an essential part to the cornerstone of UST’s growth and success that is built upon the expectation that EVERY team member will Execute Excellence Every time - simply known internally as E3.  

Responsibilities  

(include, but are not limited to) 

• Answers the Routing Phone Line and resolve the issue or escalate to the appropriate supervisor    

• Assists with customer support, inquiries, and escalation resolution  

• Assists with ensuring drivers are supported while en route and updating supporting documentation  

• Determines and adds all store stops    

• Exports and emails all Route Summary Reports for assigned accounts on schedule    

• Identifies and labels all stops that are not basic deliveries    

• Maintain accurate documentation and records on all interactions with customers  

• Monitors and manages the assigned client inbox and accounts   

• Performs related duties as assigned by the manager to ensure the department and company goals are achieved  

• Provides communication to other departments and/or vendors to support other processes including, but not limited to, routing, claims, and compliance  

• Utilizes routing software to maximize daily driver routes    

Requirements 

• Ability to adapt to resolve urgent customer service demands   

• High School Diploma required   

• Must be detail-oriented    

• Proficiency in Microsoft Office applications and excel   

• Routing experience preferred but not required 

UST Logistical Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.