Customer Support Analyst (US Voice Process)
EVERSANA1
Full time
Customer Support Representative (Mandarin Speaking)
ehr· Customer Service
About this role
Job Summary:
As a Mandarin-speaking Customer Support Representative, you will be responsible for providing exceptional customer service to our Mandarin-speaking clients in the forex trading industry during evening hours over the weekend and during the working week. You will assist clients with inquiries, provide information about our products and services, and resolve any issues or concerns they may have. This role requires fluency in Mandarin, strong communication skills, and a solid understanding of the forex market.
Compensation & Schedule
- Pay: 26,500.00-27,000.00 per year.
- Benefits: Company events, pension scheme, flexitime
- Working days: Saturday to Wednesday or Wednesday to Sunday.
- Working Hours: 3 pm to 11pm or 2pm to 10 pm
Responsibilities
- Respond promptly and professionally to inquiries from Mandarin-speaking clients via phone, email, and live chat.
- Provide accurate information about forex trading platforms, products, services, and account-related queries.
- Assist with account registration, verification, and documentation for onboarding Mandarin-speaking clients.
- Guide clients on using trading platforms, explain basic trading concepts, and provide relevant technical support.
- Address client issues, concerns, and complaints in an efficient manner; escalate complex cases as needed.
- Collaborate with compliance, sales, and other teams for seamless client experience and regulatory compliance.
- Maintain detailed records of client interactions and resolutions in the CRM system.
- Participate in ongoing professional development to improve forex trading knowledge and customer service skills.
Qualifications
- Fluency in Mandarin is essential; English proficiency is also required.
- Availability to work onsite weekend shifts 3 pm to 11pm or 2pm to 10 pm
- Recent graduates welcome to apply.
- Experience and knowledge of forex trading concepts is a plus.
- Excellent communication and the ability to explain complex information clearly.
- Strong problem-solving, analytical, and time-management skills, including multitasking and prioritisation.
- Ability to work independently and as part of a team in a fast-paced environment.
- Tech-savvy with good understanding of trading platforms and software applications.
- High level of professionalism, integrity, and empathy when dealing with clients.
- Flexibility to work in shifts.
Frequently Asked Questions
Is the salary disclosed for the Customer Support Representative (Mandarin Speaking) position at ehr?
The salary for this Customer Support Representative (Mandarin Speaking) role at ehr is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Representative (Mandarin Speaking) position at ehr located?
This Customer Support Representative (Mandarin Speaking) role at ehr is based in London, London, City of, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Representative (Mandarin Speaking) role at ehr full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Support Representative (Mandarin Speaking) role in the Customer Service department at ehr.
Which team or department does the Customer Support Representative (Mandarin Speaking) at ehr belong to?
This Customer Support Representative (Mandarin Speaking) position is part of the Customer Service department at ehr. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Representative (Mandarin Speaking) position at ehr?
Click the "Apply Now" button on this page. You will be redirected to ehr's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Support Representative (Mandarin Speaking) job at ehr posted?
This Customer Support Representative (Mandarin Speaking) position at ehr was posted on Apr 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Representative (Mandarin Speaking)
ehr
You'll be redirected to ehr's official application page on bamboohr.