German Speaking Customer Support Representative (Remote) | Relocation to Greece
Mercier Consultancy Group
Customer Support (SaaS)
userpilot· Customer Experience
About this role
Userpilot is a leading product engagement and analytics software used by 1,200+ companies worldwide. Our pioneering event-based tracking solution gives product teams the ability to gain insights into how to best acquire, convert, and retain their users with the additional help of user engagement and feedback tools.
About the Job:
Userpilot, a leading B2B SaaS Product Growth Platform, is seeking an experienced Customer Support (SaaS) to join their growing team. You will be the voice of our customers and the main driver of change. You’ll be working closely with customers and interacting with them daily.
Key Responsibilities:
- Diagnose and resolve implementation issues across Userpilot SDKs, APIs, and integrations.
- Craft pragmatic solutions by understanding customer use cases and leveraging Userpilot’s toolset to achieve desirable outcomes.
- Answer customer inquiries using your deep product knowledge. Explain behaviors clearly and recommend best practices.
- Escalate thoughtfully when needed, summarizing the context, impact, and next steps to the appropriate team to drive a timely resolution.
- Contribute to documentation and offer suggestions for process improvements.
Required Skills & Experience:
- A minimum of 1 year of experience as a Technical Support Engineer.
- A degree in Computer Science, Information Technology, or similar technical disciplines.
- Excellent English speaking, writing, and reading comprehension.
- Creative and critical thinking to deliver effective workarounds while continuously learning and adapting to new problems.
- Great knowledge of modern web technology fundamentals and debugging tools (HTML/CSS/JS, HTTP/REST, client-side apps, JSON, client–server concepts, Web DevTools).
- Ability to demonstrate empathy, clear communication, and strong ownership.
Bonus Points:
- Experience with data analytics tools.
- Development experience of web applications.
Benefits:
- Competitive base salary and attractive performance bonuses
- Training opportunities, participation in industry events, and conferences
- Excellent opportunities for career progression
- Dynamic work environment
- Time-Off:
- 15 PTOs
- Winter Break
- Local Public holidays
Frequently Asked Questions
Is the salary disclosed for the Customer Support (SaaS) position at userpilot?
The salary for this Customer Support (SaaS) role at userpilot is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support (SaaS) job at userpilot remote?
Yes, this Customer Support (SaaS) position at userpilot is remote, with team members based in Remote. You can work from home or anywhere in the supported regions.
Is the Customer Support (SaaS) role at userpilot full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Support (SaaS) role in the Customer Experience department at userpilot.
Which team or department does the Customer Support (SaaS) at userpilot belong to?
This Customer Support (SaaS) position is part of the Customer Experience department at userpilot. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support (SaaS) position at userpilot?
Click the "Apply Now" button on this page. You will be redirected to userpilot's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Support (SaaS) job at userpilot posted?
This Customer Support (SaaS) position at userpilot was posted on Aug 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support (SaaS)
userpilot
You'll be redirected to userpilot's official application page on bamboohr.