Customer Support Specialist – AI Assisted

hirehangar· Clients
Apply Now ↗
🌍 Remote📍 Argentina - Buenos Aires📍 Chile - Santiago📍 Columbia - Medellín📍 Ethiopia - Addis Ababa📍 Mexico - Mexico City📍 Morocco - Casablanca📍 Morocco - Rabat📍 Panama - Panama City📍 Peru - Lima📍 Philippines - Davao City📍 South Africa - Cape Town📍 South Africa - JohannesburgContract💰 USD 2K–2K

About this role

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title: Customer Support Specialist – AI Assisted

Location: Remote
Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)

Role Overview

We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.

Key Responsibilities

  • Provide timely and professional customer support via email, chat, and ticketing systems

  • Use AI-assisted tools to draft, summarize, and optimize customer responses

  • Resolve order, product, and account-related inquiries efficiently

  • Escalate complex issues and collaborate with internal teams as needed

  • Maintain accurate support records and ticket documentation

  • Follow support workflows, SLAs, and quality standards

  • Contribute to improving AI prompts, macros, and support processes

Required Qualifications

  • Hands-on experience in customer support or customer service roles

  • Experience using AI tools to assist with customer communication or workflow efficiency

  • Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered

  • Strong written communication skills and attention to detail

  • Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)

Preferred Qualifications

  • Experience supporting e-commerce or digital-first businesses

  • Familiarity with ticketing systems and support KPIs

  • Experience contributing to knowledge bases or help centers

Tools & Technology

  • Support Platforms: Zendesk, Gorgias, Freshdesk, or similar

  • AI Tools: ChatGPT, AI-powered macros, or similar

  • Collaboration: Slack, Zoom, Google Workspace

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Frequently Asked Questions

What is the salary for the Customer Support Specialist – AI Assisted role at hirehangar?
The listed salary for this Customer Support Specialist – AI Assisted position at hirehangar is USD 2K–2K. This is a remote Contract role.
Is the Customer Support Specialist – AI Assisted job at hirehangar remote?
Yes, this Customer Support Specialist – AI Assisted position at hirehangar is remote, with team members based in Argentina - Buenos Aires, Chile - Santiago, Columbia - Medellín, Ethiopia - Addis Ababa, Mexico - Mexico City, Morocco - Casablanca, Morocco - Rabat, Panama - Panama City, Peru - Lima, Philippines - Davao City, South Africa - Cape Town, South Africa - Johannesburg. You can work from home or anywhere in the supported regions.
Is the Customer Support Specialist – AI Assisted role at hirehangar full-time or part-time?
This is listed as a Contract position. It is posted as a Customer Support Specialist – AI Assisted role in the Clients department at hirehangar.
Which team or department does the Customer Support Specialist – AI Assisted at hirehangar belong to?
This Customer Support Specialist – AI Assisted position is part of the Clients department at hirehangar. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Specialist – AI Assisted position at hirehangar?
Click the "Apply Now" button on this page. You will be redirected to hirehangar's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Support Specialist – AI Assisted job at hirehangar posted?
This Customer Support Specialist – AI Assisted position at hirehangar was posted on Jul 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Specialist – AI Assisted
hirehangar · 💰 USD 2K–2K
Apply for this role ↗

You'll be redirected to hirehangar's official application page on Ashby ATS.