Customer Support Specialist - Group Ven

Aspire Software is looking for a Customer Support Specialist to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Role Overview

We're hiring a Call Agent with experience in phone-based customer services or sales, as the first hire in an AI-augment call center. This Call Agent will initially be responsible for handling livetransfer inbound calls for hotels, helping guests complete bookings and answer their general inquiries. As we scale, this Call Agent will also collaborate with leadership in scaling to new workflows within the hotels market vertical, and to new market verticals, through testing and providing feedback on workflows, scripts, software tools, etc.

Key Responsibilities

• Deliver friendly, professional customer service on every call
• Completing live transfer inbound calls to hotels, answering guest inquiries and assisting them with booking
• Meet weekly call and conversion targets on bookings
• Log outcomes in CRM
• Solve problems on the fly with limited scripts
• As we scale, provide coaching and guidance to new call agents.

Required Qualifications

• Customer service and/or sales experience
• Strong problem-solving skills
• Strong English communication skills
• Comfortable with phone-based work/thick skin for rejection
• Comfortable working with evolving processes and structure.

Preferred

• Hotel or hospitality background
• Cold-calling experience.