Customer Support Analyst (US Voice Process)
EVERSANA1
Full time
Customer Support Team Leader
cermaticom· Business Operations
About this role
Company Description
Job Description
- Able to work with the team, motivate and help develop team members
- Directly responsible for customer support staff development
- Ensure that all customer service activities ex. receiving every question, request complaint and customer problem are carried out in accordance with the procedures, and good service procedures in order to meet customer satisfaction
- Monitor the resolution of customer complaint/request are resolved in a timely manner according to the agreed deadline
- Manages and develops a team of assigned agents to meet and exceed performance, quality, customer satisfaction, by providing them guidance and support
Qualifications
- Candidate must possess at least a Diploma, Bachelor's Degree, any field
- Having experience min 1 year managing team (Preferably Team Leader / Supervisor specializing in Customer Service)
- Have knowledge of customer handling & analytical skills
- Willing to work with Shift Schedule
- Have good leadership skills & motivation skills
- Have interpersonal skills as well as the willingness and ability to cooperate with people from other departments
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Customer Support Team Leader position at cermaticom?
The salary for this Customer Support Team Leader role at cermaticom is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Team Leader position at cermaticom located?
This Customer Support Team Leader role at cermaticom is based in Jakarta, Jakarta, Jakarta, Indonesia, id. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Team Leader role at cermaticom full-time or part-time?
This is listed as a Contract position. It is posted as a Customer Support Team Leader role in the Business Operations department at cermaticom.
Which team or department does the Customer Support Team Leader at cermaticom belong to?
This Customer Support Team Leader position is part of the Business Operations department at cermaticom. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Team Leader position at cermaticom?
Click the "Apply Now" button on this page. You will be redirected to cermaticom's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Team Leader job at cermaticom posted?
This Customer Support Team Leader position at cermaticom was posted on Aug 28, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Support Team Leader
cermaticom
You'll be redirected to cermaticom's official application page on SmartRecruiters.