Customer Support & Virtual Assistant
assist-world· Operations
About this role
About the Role
We are looking for a highly organised, technically confident, and people-focused Customer
Support & Virtual Assistant to join a growing consulting business specialising in technology,
AI implementation, and process improvement within the commercial construction industry.
This is a varied role combining customer support, technical assistance, administrative
support, and AI-powered organisation.
You'll work directly with the business owner and play an important role in helping customers
navigate technology and systems, while also taking responsibility for keeping internal requests,
meetings, and follow-ups organised.
We are looking for a highly organised, technically confident, and people-focused Customer
Support & Virtual Assistant to join a growing consulting business specialising in technology,
AI implementation, and process improvement within the commercial construction industry.
This is a varied role combining customer support, technical assistance, administrative
support, and AI-powered organisation.
You'll work directly with the business owner and play an important role in helping customers
navigate technology and systems, while also taking responsibility for keeping internal requests,
meetings, and follow-ups organised.
What You'll Be Doing
Customer Support & Technical Assistance
● Respond to customer questions and support requests via email and other communication channels.
● Help customers troubleshoot basic technical issues, such as logging in, accessing
platforms, setting up 2FA, navigating software, and screen sharing.
● Guide customers through problems patiently and clearly, even when they have limited technical knowledge.
● Gather information about an issue and investigate the problem before escalating when necessary.
● Provide a friendly, reassuring customer experience and ensure customers feel comfortable asking for help.
Administrative & Virtual Assistant Support
● Attend and take notes during internal and client meetings.
● Help organise incoming requests, follow-ups, and action items.
● Keep track of tasks and ensure important follow-ups don't get missed.
● Assist with general administrative organisation and day-to-day business support.
● Help the business owner stay organised and focused by taking ownership of routine requests.
AI & Productivity
● Review meeting transcripts and use AI tools such as Claude to identify specific action
items and follow-ups.
● Turn unstructured information into clear, organised tasks.
● Use AI proactively to improve workflows and reduce manual administrative work.
● Explore and learn new AI and productivity tools as required.
Frequently Asked Questions
What is the salary for the Customer Support & Virtual Assistant role at assist-world?
The listed salary for this Customer Support & Virtual Assistant position at assist-world is USD 900–1K. This is an Customer Service role.
Where is the Customer Support & Virtual Assistant position at assist-world located?
This Customer Support & Virtual Assistant role at assist-world is based in Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support & Virtual Assistant role at assist-world full-time or part-time?
This is listed as a Customer Service position. It is posted as a Customer Support & Virtual Assistant role in the Operations department at assist-world.
Which team or department does the Customer Support & Virtual Assistant at assist-world belong to?
This Customer Support & Virtual Assistant position is part of the Operations department at assist-world. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support & Virtual Assistant position at assist-world?
Click the "Apply Now" button on this page. You will be redirected to assist-world's official application portal hosted on lever where you can submit your application directly.
When was the Customer Support & Virtual Assistant job at assist-world posted?
This Customer Support & Virtual Assistant position at assist-world was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support & Virtual Assistant
assist-world · 💰 USD 900–1K
You'll be redirected to assist-world's official application page on Lever.