German Speaking Customer Support Representative (Remote) | Relocation to Greece
Mercier Consultancy Group
Customer Support Working Student
eye-security· Business
About this role
Customer Support Specialist - Working Student
Eye Security is a fast-growing cybersecurity scale-up founded in 2020 by three employees of the Dutch Secret Service with the mission to protect the digital assets of SMEs across Europe. With a robust portfolio under the Eye Cyber Guard product bundle, Eye Security offers customized cybersecurity solutions in a subscription-based SaaS model. The offering ranges from Managed Detection and Response, Incident Response and Attack Surface Management to Security Awareness Services and Insurance and is aimed at a customer base of over 1000 companies. Eye Security currently employs over 150 ambitious IT experts in the Netherlands, Belgium, Germany and the UK.
Are you up for a challenge and joining us?
About the role
As a Customer Support Specialist for Eye, you will be responsible for helping our customers with answering concrete cybersecurity questions, registering, classifying, and prioritizing everything that comes in, handling customer requests, and ensuring that the customer is updated on the progress of their requests. You will also be responsible for ensuring that work instructions and guides remain up to date.
What we expect from you:
Help our customers and partners with answering concrete cybersecurity, administrative and operational questions
Register, classify, and prioritize everything that comes in
Process and track customer and partner support requests, ensuring proper resolution
Keep customers and partners updated on the progress of their requests
Ensure that work instructions and guides remain up to date
Key Focus Areas:
Provide excellent service to customers and partners
Resolve incidents and requests as quickly as possible
Consult with more experienced colleagues to solve more complex problems
Maintain up-to-date work instructions and guides
Adhere to ways of working agreed within the team
What you will need:
Studying or just finished an HBO or University course, preferably focused on IT or Cyber Security
Proven knowledge of corporate IT environments
Analytical, customer- and result-focused
Excellent communication skills
Fluent in both English and Dutch, written and spoken. German would be a plus.
Available for 2 days / week on average
Working from home, combined with working from the office in The Hague (min. 1 day a week)
Frequently Asked Questions
Is the salary disclosed for the Customer Support Working Student position at eye-security?
The salary for this Customer Support Working Student role at eye-security is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support Working Student job at eye-security remote?
Yes, this Customer Support Working Student position at eye-security is remote, with team members based in The Hague - hybrid. You can work from home or anywhere in the supported regions.
Is the Customer Support Working Student role at eye-security full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Support Working Student role in the Business department at eye-security.
Which team or department does the Customer Support Working Student at eye-security belong to?
This Customer Support Working Student position is part of the Business department at eye-security. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Working Student position at eye-security?
Click the "Apply Now" button on this page. You will be redirected to eye-security's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Support Working Student job at eye-security posted?
This Customer Support Working Student position at eye-security was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Working Student
eye-security
You'll be redirected to eye-security's official application page on Ashby ATS.