Customs Brokerage Logging Agent / Reception

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Ensure the proper and timely logging of incoming clearance documentation, while providing an exceptional customer service within the Customs Brokerage department. Field all methods of document turn over (fax, email, ftp) and log with timeliness and accuracy.

Major Responsibilities:

- Answering phone calls and managing transfers to appropriate departments.

- Greeting office visitors and getting them signed in according to Expeditors protocols

- Deliver Exceptional customer service

- Ensure accurate and timely data entry into our operating system

- Receive shipment notifications

- Review documents and prioritize

- Ensure customer profiles are updated and current for assigned accounts

- Support operations where needed

- Meets company standards of 52 hours training per year

Qualifications

- Excellent verbal and written communication

- Experience with word processing, spreadsheets, Windows, Outlook and various PC based software

- Willingness to learn and develop the industry skills

- Sense of urgency

- Attention to detail

- Have a positive attitude and an innate desire to help people

- Desire to work in a team environment

- Work with integrity

- Maintain a professional Appearance

- Have Confidence even in the face of intense challenges

- Be curious to learn and grow

- Adhere to the company's 10 cultural attributes: Appearance, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor and Visionary

- Be resolute and results oriented- get the job done!

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Salary Range: $38,000.00 – 45,000.00