Desktop Support - Level 2
axiustechnologiesinc
Contract
Desktop Support - Level 2 :: Blue Springs, MS
About this role
Company Description
This opportunity is with a multibillion $ Global giant based in United States, Canada & Mexico, with 16 different delivery centers and Regional offices in North America & more than 300,000 people working worldwide.This job gives you an opportunity to work with an organization which has been consistently in the top 5 best employers in US & Europe.We are sure that you wouldn’t let this opportunity go by! Sounds interesting? Read on further to understand the role
Job Description
Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling
RESPONSIBILITIES:
• Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
• Analyze, resolve, respond to, and document end user inquiries
• Install desktop/Laptop software using approved tools
• Troubleshoot operating system
• Troubleshoot connection issues with LAN/WAN
• Update tickets with accurate and timely records of work performed, and resolution detail
• Maintain and contribute to a knowledge base
• Coordinate hardware warranty repair
• Escalate to 3rd party vendors when necessary
• Responsible for raising and coordinating problem management issues
• Perform additional tasks (end user/infra related) when required
• Participate in projects
• Strong understanding and skills in SLA, KPI Management
Qualifications
Desktop Support - Level 2
Additional Information
Axius Technologies is a leading multimillion $ Global Talent Development Corporation, building skilled manpower pool for global industry requirements. The Company which was set up in 2007, to help the nascent IT industry overcome its human resources challenges, has today grown to be amongst world’s leading talent development organization. We help IT consulting services organizations and end user organizations in identifying niche skilled IT resources on contract and full time basis. Axius has delivered top notch talent throughout North America, CALA, EMEA and APAC & we are proud to be have been featured in FORBES MAGAZINE as one of the leading IT recruitment organizations in North America
Frequently Asked Questions
Is the salary disclosed for the Desktop Support - Level 2 :: Blue Springs, MS position at axiustechnologiesinc?
The salary for this Desktop Support - Level 2 :: Blue Springs, MS role at axiustechnologiesinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Desktop Support - Level 2 :: Blue Springs, MS position at axiustechnologiesinc located?
This Desktop Support - Level 2 :: Blue Springs, MS role at axiustechnologiesinc is based in Blue Springs, Blue Springs, MS, United States, MS, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Desktop Support - Level 2 :: Blue Springs, MS role at axiustechnologiesinc full-time or part-time?
This is listed as a Contract position. It is posted as a Desktop Support - Level 2 :: Blue Springs, MS role at axiustechnologiesinc.
How do I apply for the Desktop Support - Level 2 :: Blue Springs, MS position at axiustechnologiesinc?
Click the "Apply Now" button on this page. You will be redirected to axiustechnologiesinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Desktop Support - Level 2 :: Blue Springs, MS job at axiustechnologiesinc posted?
This Desktop Support - Level 2 :: Blue Springs, MS position at axiustechnologiesinc was posted on Aug 25, 2020. Apply as soon as possible — early applications are often reviewed first.
Desktop Support - Level 2 :: Blue Springs, MS
axiustechnologiesinc
You'll be redirected to axiustechnologiesinc's official application page on SmartRecruiters.