DHA Pharmacy Manager - Outpatient

Location: 268 Al Wasl Rd, Dubai & Grove Mall, Al Barsha, Dubai, UAE

Job Summary:

We are seeking an experienced and strategic Pharmacy Manager to lead and oversee pharmacy operations across multiple GluCare facilities in the UAE, while also playing a key role in scaling GluCare’s pharmacy model internationally as the organization expands.

This role combines hands-on operational leadership, people management, and strategic planning, ensuring that pharmacy services consistently meet regulatory, clinical, financial, and patient-experience standards across all locations.

Key Responsibilities:

1. Pharmacy & Multi-Facility Operations:

• Lead and oversee day-to-day pharmacy operations across multiple GluCare clinics, ensuring safe, efficient, and compliant dispensing practices.
• Standardize pharmacy workflows, SOPs, and quality standards across all facilities.
• Monitor service levels, turnaround times, stock availability, and patient satisfaction.
• Support facility-level pharmacy teams to ensure consistent performance and adherence to GluCare standards.

1. Regulatory & Clinical Compliance:

• Ensure full compliance with DHA, MOHAP, and applicable international regulations.
• Lead preparation for audits, inspections, and licensing requirements across facilities.
• Maintain up-to-date documentation, policies, and pharmacy records in line with regulatory standards.
• Work closely with the Pharmacist-in-Charge (where applicable) to ensure patient safety and compliance.

1. People Management & Leadership:

• Manage, coach, and develop pharmacy teams across locations, including pharmacists, assistants, and pharmacy operations staff.
• Oversee staffing plans, rotas, performance reviews, and continuous professional development.
• Support onboarding, training, and competency assessments for new pharmacy staff.
• Foster a culture of accountability, service excellence, and collaboration.

1. Inventory, Procurement & Financial Oversight

• Oversee procurement, stock planning, and inventory optimization across all facilities.
• Monitor margins, cost control, supplier performance, and wastage reduction.
• Ensure accurate reporting on stock levels, consumption trends, and financial performance.
• Collaborate with Finance and Operations on budgeting and cost optimization initiatives.

1. International Expansion & Scaling:

• Support the setup and operational readiness of new pharmacy services in upcoming GluCare facilities, including international locations.
• Contribute to the development of scalable pharmacy models, SOPs, and operating frameworks suitable for global rollout.
• Liaise with external stakeholders, suppliers, and regulatory bodies in new markets as required.
• Provide subject-matter expertise during feasibility planning and launch phases.

1. Cross-Functional Collaboration:

• Work closely with Clinical, Operations, Finance, Insurance, IT, and Supply Chain teams.
• Ensure pharmacy operations align with clinical pathways and patient-care delivery models.
• Provide regular updates on risks, performance metrics, and improvement initiatives to senior leadership.

Understands, follows and supports all hospital infection control programs to ensure patient and staff safety.

Qualifications & Experience:

• Bachelor’s degree in Pharmacy (mandatory)
• Valid DHA Pharmacist License
• Minimum 5–8 years of pharmacy experience, with at least 2–3 years in a managerial or multi-site role.
• Experience within hospital, clinic, or outpatient pharmacy settings.
• Exposure to healthcare scaling, multi-facility operations, or international expansion is highly desirable.
• Strong knowledge of pharmacy regulations, compliance, and audit processes.
• Experience in accreditations (especially JCIA).

Key Skills & Competencies:

• Strong leadership and people management skills.
• Proven ability to manage multiple facilities simultaneously.
• Strategic mindset with operational execution capability.
• Excellent communication and stakeholder management skills.
• Financial awareness, margin management, and data-driven decision-making.
• Adaptability and willingness to support international growth initiatives.