Dir, Financial Counseling

Job Title: Dir, Financial Counseling  
Department:  Revenue Integrity
Location:  Riedman Campus, 100 Kings Highway, Rochester NY 14617 
Hours Per Week: 40 
Schedule:  Full-Time, Day Shift Monday to Friday, (8 am -5:00 pm) 

Position Summary:

Responsible for directing and maintaining a fully integrated, system-wide operation that supports securing payment/funding sources for self-pay and other referred accounts. Responsible for ensuring that the financial needs of customers are met through the various programs offered throughout the organization thus meeting the organization’s goals of maximizing the effectiveness of such programs. Programs include but are not limited to; RGHS financial assistance, grants, third party insurers, COBRA, government programs, community based programs and entitlement programs.

Key Responsibilities:

• Maintains thorough knowledge of various programs / funding sources in effort to maximize the resources available to uninsured and underinsured patients. 

• Maintains thorough knowledge of all regulations and laws related to financial counseling, collections and third party reimbursements. 

• Establishes / maintains an effective system-wide Financial Counseling process that includes: identification and/or referral of accounts, assessment and screening of referred accounts, an all-inclusive application process, qualification / adjudication as well as provides personal customer service. 

• Ensures all referred accounts are processed timely and accurately, maximizing the effect of all related programs. 

• Directs and maintains an effective Self Pay Collections and Customer Services processes following all RGHS policies and government regulations.  

• Ability to report and track all data necessary for financial reporting.

Minimum Qualifications:

• Four year business or healthcare related degree preferred

• Equivalent combination of experience and education may be considered

• 5 years of increasingly responsible management experience within the field of social work or revenue cycle, preferably in a hospital setting.

• Strong organizational, analytical, and communication skills.

• Knowledge of and experience with automated systems required.

• Demonstrated ability to improve and integrate workflows and processes.

Required Licensure/Certification Skills:
None

Rochester General Health System is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$100,000.00 - $140,000.00Rochester14617

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.