Director - Account Management
dentsuaegis
Director - Account Management
zocket· Revenue
About this role
About the Role
We're looking for a senior Customer Success and Account Management leader to build our enterprise CS function from the ground up. This isn't a role to maintain an existing playbook — it's a role to create one. You'll define how we manage, retain, and grow our enterprise relationships, build the team to execute on it, and establish the foundation that the function scales on as the company grows. You'll be a key voice in shaping how the company thinks about customer success at the enterprise level.
What You'll Do
- Design and build the enterprise Account Management & Customer Success function from scratch — strategy, structure, processes, and team
- Own the enterprise customer relationship end-to-end, from onboarding through renewal and expansion
- Hire, build, and lead a team of Account Managers/CSMs as the function scales
- Act as the senior point of contact and escalation for enterprise clients, building trusted relationships with senior stakeholders
- Create the playbooks, frameworks, and processes for onboarding, account health tracking, QBRs, and renewals — where none currently exist
- Partner closely with Sales, Product, and Leadership to represent the voice of the enterprise customer and shape strategy
- Establish how success is measured and reported for the enterprise segment, and bring that visibility to leadership
- Continuously refine the approach as the team and customer base grow, staying hands-on while also thinking structurally
What We're Looking For
- Extensive, senior-level experience in Account Management, Customer Success, or Client Services within a SaaS environment
- Proven experience building a CS or AM function from the ground up — not just running one that already exists
- Strong track record managing and growing enterprise-level client relationships
- Comfortable operating with ambiguity — able to create structure and process where there isn't any yet
- Excellent stakeholder management skills, both with senior clients and internal leadership
- Experience leading and developing teams, with the ability to hire as the function grows
- A builder mindset — someone energized by creating something new rather than optimizing something established
Nice to Have
- Experience in ad-tech, martech, or performance marketing SaaS
- Experience joining a company at an early or scaling stage and building a function from zero to one
Frequently Asked Questions
Is the salary disclosed for the Director - Account Management position at zocket?
The salary for this Director - Account Management role at zocket is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Director - Account Management role at zocket full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Director - Account Management role in the Revenue department at zocket.
Which team or department does the Director - Account Management at zocket belong to?
This Director - Account Management position is part of the Revenue department at zocket. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Director - Account Management position at zocket?
Click the "Apply Now" button on this page. You will be redirected to zocket's official application portal hosted on keka where you can submit your application directly.
When was the Director - Account Management job at zocket posted?
This Director - Account Management position at zocket was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Director - Account Management
zocket
You'll be redirected to zocket's official application page on keka.