Director, Claims

Overview

AmTrust Financial Services is seeking a Director of Workers’ Compensation Claims to lead a growing team supporting Chicago claim operations. This leader will partner closely with Claims Leadership and Claim Managers (5–8 direct reports) to ensure claims are handled according to AmTrust Best Practices, while driving high performance, mentorship, and staff development.

Responsibilities

Leadership & Team Development• Lead and develop a team of 5–8 Claim Managers.• Champion recruitment, mentorship, skill-building, and internal mobility, helping grow future WC leaders from within.

Strategic & Operational Oversight• Develop short range plans and budgets in alignment with company objectives.• Ensure adherence to all AmTrust policies, procedures, and controls.• Provide consistent communication to Claims Supervisors on case activity, performance, and operational needs.• Participate in and guide strategic initiatives, determined based on the leader's background and strengths.

Claims Quality & Process Improvement• Improve and refine processes within the claims system and workflow.• Monitor and guide vendor usage; oversee attorney panel management and strategy.• Participate in hearings, trials, depositions, and settlement negotiations as needed.

Cross-Functional Collaboration• Partner with underwriting and sales teams to support business development opportunities.• Conduct audits to ensure consistent quality, compliance, and application of company standards.• Stay current on relevant laws and regulations and communicate changes to staff.• Maintains current knowledge of related laws and regulations and communicates to staff. • Performs other projects as assigned.

Qualifications

• BA/BS degree or equivalent experience.
• Experience managing or leading workers compensation claims teams
• Proven ability in staff leadership, coaching, and development.
• Familiarity with applicable state and federal WC laws and regulations.
• Local to Chicago, IL and able to work onsite out of our Oak Brook office on a hybrid basis.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.