Director, Consulting

Company Description

The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About our Consulting Craft

Our Consulting Craft partners with clients on complex business and transformation challenges. The team applies strategic rigor to real-world problems. They help organizations navigate change with clarity and confidence. Their work drives meaningful, long-term impact.

Job Description

The Director, Omnichannel Enablement leads digital transformation and omnichannel strategy for healthcare and life sciences clients across HCP and patient audiences. This role partners closely with technology delivery, strategy, analytics, media, creative, and client teams to design connected experiences that improve engagement, measurement, and operational effectiveness. The Director provides senior client guidance, oversees campaign and platform initiatives, and helps teams translate healthcare data and digital trends into measurable brand outcomes

What You’ll Do

• Develop omnichannel and digital transformation strategies across HCP and patient audiences that align to client business goals, brand priorities, and measurable outcomes.
• Lead the design, implementation, and optimization of digital marketing campaigns, customer journeys, and platform-enabled experiences across healthcare stakeholders.
• Collaborate with technology delivery, analytics, media, creative, and client teams to identify opportunities for digital innovation, process improvement, and revenue growth.
• Manage client, partner, vendor, and cross-functional relationships to support successful project delivery, adoption of digital tools, and operational effectiveness.
• Coach consultants and team members through strategic planning, campaign management, client communication, and healthcare digital transformation work.

Qualifications

Required:

• 8+ years of experience in digital transformation, omnichannel strategy, digital marketing, or campaign management within healthcare, life sciences, consulting, or agency environments.
• Experience leading HCP and patient digital marketing initiatives, including customer journeys, channel strategy, campaign execution, measurement, and optimization.
• Strong understanding of healthcare data, data strategy, analytics tools, marketing automation platforms, and digital technologies used to improve engagement and performance.
• Experience managing senior client relationships and presenting strategic recommendations to cross-functional stakeholders, brand teams, or executive audiences.
• Experience leading digital transformation initiatives or omnichannel programs that delivered measurable business, customer experience, or operational outcomes.
• Knowledge of healthcare marketing compliance, regulatory review, privacy considerations, or MLR processes in pharmaceutical or life sciences environments.

Desired:

• Comfort and enthusiasm for using AI as a regular part of how work gets done.
• Advanced degree in marketing, technology, business administration, healthcare, or a related field.
• Experience working in a large consulting company, healthcare agency, pharmaceutical organization, or life sciences commercialization environment.
• Experience managing consultants or cross-functional teams, including coaching, prioritization, quality control, and career development.
• Experience representing digital, omnichannel, or healthcare transformation expertise in pitches, industry forums, client workshops, or thought leadership.

Additional Information

This is vacancy is for a backfill here at Klick Health. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.

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Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.