Patient Care Tech - Float Pool, Nights
piedmont
FULL TIME
Director - Customer Solution Center
piedmont· Revenue Cycle
About this role
Overview
Responsible for executing the strategic vision and leading operational performance for Customer Service and Patient Liability (CS&PL) functions for the entire Piedmont Healthcare Service Area to include all Hospital based and Physician Based accounts with self-pay A/R totaling over $300M annually. Challenging assumptions and standards of business in an effort to improve overall operational effectiveness and service to Piedmont's customers. Providing leadership and oversight of key operational and financial decisions pertaining to all underlying functions. Functional areas that report to the Director include proactive Patient Liability/Self Pay follow-up and Customer Service. Additional responsibilities include oversight of all vendor performance management including Early Out Agencies, Primary Bad Debt, Secondary Bad Debt, Financing programs, Agency Workflow Systems and the Patient Payment Platform. The incumbent serves as the leader of CS&PL for the System to internal and external organizations, including patients, physicians, government agencies, payer organizations, vendors, and business partners.Responsibilities
Responsible for executing the strategic vision and leading operational performance for Customer Service and Patient Liability (CS&PL) functions for the entire Piedmont Healthcare Service Area to include all Hospital based and Physician Based accounts with self-pay A/R totaling over $300M annually. Challenging assumptions and standards of business in an effort to improve overall operational effectiveness and service to Piedmont's customers. Providing leadership and oversight of key operational and financial decisions pertaining to all underlying functions. Functional areas that report to the Director include proactive Patient Liability/Self Pay follow-up and Customer Service. Additional responsibilities include oversight of all vendor performance management including Early Out Agencies, Primary Bad Debt, Secondary Bad Debt, Financing programs, Agency Workflow Systems and the Patient Payment Platform. The incumbent serves as the leader of CS&PL for the System to internal and external organizations, including patients, physicians, government agencies, payer organizations, vendors, and business partners.Qualifications
Education- Bachelor’s Degree from a recognized college or university Required
- Master’s degree from a recognized college or university in Health Systems, Engineering, Business Administration Preferred
- 7 years Revenue Cycle experience Required and
- 5 years of management experience in a patient accounts receivable and/or customer service function for a healthcare provider Required
- 8 years Revenue cycle operations, consulting and/or project management experience for at least Preferred
- Leader or member of a Revenue Cycle transformation effort where key functions were reviewed for standardization and centralization Preferred
- Revenue cycle leadership in a multi-hospital and employed physician environment Preferred
- Previous experience using or implementing Epic Preferred
Business Unit : Company Name
Piedmont Healthcare CorporateFrequently Asked Questions
Is the salary disclosed for the Director - Customer Solution Center position at piedmont?
The salary for this Director - Customer Solution Center role at piedmont is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director - Customer Solution Center position at piedmont located?
This Director - Customer Solution Center role at piedmont is based in Atlanta, GA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Director - Customer Solution Center role at piedmont full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Director - Customer Solution Center role in the Revenue Cycle department at piedmont.
Which team or department does the Director - Customer Solution Center at piedmont belong to?
This Director - Customer Solution Center position is part of the Revenue Cycle department at piedmont. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Director - Customer Solution Center position at piedmont?
Click the "Apply Now" button on this page. You will be redirected to piedmont's official application portal hosted on icims where you can submit your application directly.
When was the Director - Customer Solution Center job at piedmont posted?
This Director - Customer Solution Center position at piedmont was posted on May 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Director - Customer Solution Center
piedmont
You'll be redirected to piedmont's official application page on icims.