Director, Customer Support

c3iot· Engineering
Apply Now ↗
📍 Redwood City, California, United States💰 USD 180K–230K

About this role

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AI

C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team in Redwood City, California. In this role, you'll shape how C3 AI delivers world-class support for enterprise AI products, working alongside a team of product experts who set the standard for customer success.

Responsibilities 

  • Lead the growing global C3 AI Customer Support team.
  • Refine customer support process requirements and best practices for supporting new C3 AI products.
  • Measure success criteria and implement changes needed if expected targets are not met.
  • Deliver regular product upgrades, monitoring and diagnostics, bug fixes and minor customer-specific product enhancements.
  • Manage a daily cross-organizational leadership meeting devoted to driving resolution of any urgent issues that hinder customer success.
  • Contribute to the evolution of the C3 AI Services organization with industry best practices and tools to support improving the customer support experience.
  • Collaborate with Products, Engineering, and Services leaders to refine customer support processes based on key metrics.
  • Recruit and retain exceptional talent to ensure the team achieves expected growth and customer satisfaction objectives.

Qualifications

  • Bachelor's degree required from a 4-year university, with a focus on science, technology, engineering, math, or equivalent.
  • Graduate degree preferred.
  • At least 6 years of leadership in customer support at a company focused on enterprise applications, Software as a Service (SaaS), or Platform as a Service (PaaS).
  • Demonstrated success defining and implementing customer support best practices for enterprise, SaaS, or PaaS products.
  • Experience writing logical, detailed, and complete product support requirements.
  • Able to develop and effectively communicate a support strategy and roadmap.
  • Self-starter with entrepreneurial drive and a demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment.
  • Strong business acumen and quantitative and analytical problem-solving skills.
  • Outstanding team player with the ability to coordinate people and activities across multiple functional areas.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.

C3 AI provides excellent benefits, a competitive compensation package and generous equity plan. 

California Base Pay Range
$180,000—$230,000 USD

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status. 

Frequently Asked Questions

What is the salary for the Director, Customer Support role at c3iot?
The listed salary for this Director, Customer Support position at c3iot is USD 180K–230K. This is an full-time role.
Where is the Director, Customer Support position at c3iot located?
This Director, Customer Support role at c3iot is based in Redwood City, California, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Director, Customer Support at c3iot belong to?
This Director, Customer Support position is part of the Engineering department at c3iot. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Director, Customer Support position at c3iot?
Click the "Apply Now" button on this page. You will be redirected to c3iot's official application portal hosted on greenhouse where you can submit your application directly.
When was the Director, Customer Support job at c3iot posted?
This Director, Customer Support position at c3iot was posted on Jul 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Director, Customer Support
c3iot · 💰 USD 180K–230K
Apply for this role ↗

You'll be redirected to c3iot's official application page on Greenhouse.