Agency Customer Success Manager
smartlyio
Director, Enterprise Customer Success
sophos· Customer Success
About this role
About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
Reporting directly to the VP, Customer Success, the Director, Enterprise Customer Success will drive initiatives focused on strategic alignment, metrics and reporting, process improvements, and operational excellence. The ideal candidate has deep expertise in customer success (CS) tools, processes, and operations, and thrives in a collaborative, fast-paced environment.
Frequently Asked Questions
Is the salary disclosed for the Director, Enterprise Customer Success position at sophos?
The salary for this Director, Enterprise Customer Success role at sophos is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director, Enterprise Customer Success position at sophos located?
This Director, Enterprise Customer Success role at sophos is based in United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Director, Enterprise Customer Success role at sophos full-time or part-time?
This is listed as a Permanent position. It is posted as a Director, Enterprise Customer Success role in the Customer Success department at sophos.
Which team or department does the Director, Enterprise Customer Success at sophos belong to?
This Director, Enterprise Customer Success position is part of the Customer Success department at sophos. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Director, Enterprise Customer Success position at sophos?
Click the "Apply Now" button on this page. You will be redirected to sophos's official application portal hosted on lever where you can submit your application directly.
When was the Director, Enterprise Customer Success job at sophos posted?
This Director, Enterprise Customer Success position at sophos was posted on Jun 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Director, Enterprise Customer Success
sophos
You'll be redirected to sophos's official application page on Lever.