Director - IT Operations

five9· Information Technology
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📍 India, Chennai (Hybrid)

About this role

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Role Overview

We are seeking a strategic and highly motivated IT Operations Director to join our team. This role will serve as the operational backbone of the IT department. You will join the IT leadership team partnering directly with them and cross-functional stakeholders to drive organizational transformation, manage financial performance, and ensure IT strategies align with broader Five9 business objectives.

The ideal candidate is a strategic thinker with a hands-on approach to problem-solving, possessing deep expertise in IT financial management, governance, and operational continuous improvement.

Key Responsibilities

  • Financial & Budget Oversight: Take ownership of the global IT budget. Monitor spend, optimize costs, and ensure financial predictability and alignment with corporate targets.
  • OKR Strategy & Tracking: Lead the development, alignment, and rigorous tracking of IT Objectives and Key Results (OKRs). Ensure department goals map directly to Five9’s overarching business priorities.
  • "IT for IT" Program Leadership: Champion and manage the "IT for IT" program, focusing on advancing our internal IT capabilities, tooling, and operational maturity to make the IT organization a model of efficiency.
  • Business Alignment & QBRs: Facilitate and lead Quarterly Business Reviews (QBRs) for the IT organization. Surface key metrics, operational health, and strategic roadmap progress to executive leadership.
  • Organizational Transformation & Continuous Improvement: Drive change management and continuous improvement initiatives within IT. Identify operational bottlenecks and implement scalable frameworks that foster agility and high performance.
  • Policy Management & Governance: Establish, maintain, and oversee IT policies, standards, and governance frameworks to ensure compliance, mitigate risk, and maintain operational integrity.
  • Department Updates & Communications: Act as the primary liaison for communicating IT department updates, wins, and operational changes to the broader Five9 business.

Qualifications & Experience

  • Experience: Minimum 8 years of progressive experience in IT Operations, IT Strategy, or IT Business Management, preferably within a SaaS, Cloud, or high-growth technology environment.
  • Proven track record of successfully managing complex IT budgets, forecasting, and vendor financial relationships.
  • Solid use of AI to build skills, agents and apps to bring efficiency to the IT business.
  • Deep understanding of OKR methodologies, ITIL, agile frameworks, and continuous improvement practices.
  • Exceptional executive presence and storytelling capability. Ability to translate complex technical and operational concepts into clear, actionable business insights.
  • Demonstrated ability to lead through influence, drive cross-functional alignment, and execute strategic initiatives without direct reporting lines.

 

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Frequently Asked Questions

Is the salary disclosed for the Director - IT Operations position at five9?
The salary for this Director - IT Operations role at five9 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director - IT Operations position at five9 located?
This Director - IT Operations role at five9 is based in India, Chennai (Hybrid). The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Director - IT Operations at five9 belong to?
This Director - IT Operations position is part of the Information Technology department at five9. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Director - IT Operations position at five9?
Click the "Apply Now" button on this page. You will be redirected to five9's official application portal hosted on greenhouse where you can submit your application directly.
When was the Director - IT Operations job at five9 posted?
This Director - IT Operations position at five9 was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Director - IT Operations
five9
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