Preschool Teacher
lextorahlds
Full time
Director, Marketing and Customer Service
About this role
Company Description
The role:
Responsible for planning, developing and implementing the company’s marketing and customer service strategy, marketing communications and public relations activities, and driving excellent service quality.
Job Description
Functions:
- Provide planning and leadership to the marketing department by ensuring that the appropriate structures, systems, competencies and values are developed in order to meet the objectives of the marketing plan.
- Establish customer services goals, develop plans and strategies, and ensure appropriate resources are deployed in other to achieve service objectives
- Develop the company’s branding strategies and guidelines and provides expert advice on brand reinforcement
- Oversee marketing communications, public relations, internal and external publications and communications
- Develop short and long term plans and budget for the marketing and customer service functions, monitor progress, ensure adherence, control budget, evaluate performance and recommend interventions
- Support the pricing policy establishment process
- Organize and direct marketing and strategy meetings and reviews on a regular basis
- Establish a system of reports and communications between marketing, sales and customer service teams and ensure effective management of the teams
- Provide periodic reports to senior management as required
- Drive business growth through new business development, strategic partnerships, product development etc
- Develop, implement and monitor systems and procedures necessary for the smooth operation of the marketing and customer service functions
- Oversee and ensure the regular conduct of relevant market research and analysis including monitoring trends and competitor analysis
- Lead special projects including cause-related marketing and special events
Qualifications
Requirements:
- Minimum of a 1st degree in a related field
- MBA or Masters degree in Marketing, Communications, Public or Media Relations, and/or relevant professional qualification is essential
- Minimum of 12 years professional experience with proven track record
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Director, Marketing and Customer Service position at lextorahlds?
The salary for this Director, Marketing and Customer Service role at lextorahlds is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director, Marketing and Customer Service position at lextorahlds located?
This Director, Marketing and Customer Service role at lextorahlds is based in Lagos, Lagos, , Nigeria, ng. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Director, Marketing and Customer Service role at lextorahlds full-time or part-time?
This is listed as a Full time position. It is posted as a Director, Marketing and Customer Service role at lextorahlds.
How do I apply for the Director, Marketing and Customer Service position at lextorahlds?
Click the "Apply Now" button on this page. You will be redirected to lextorahlds's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Director, Marketing and Customer Service job at lextorahlds posted?
This Director, Marketing and Customer Service position at lextorahlds was posted on Apr 4, 2013. Apply as soon as possible — early applications are often reviewed first.
Director, Marketing and Customer Service
lextorahlds
You'll be redirected to lextorahlds's official application page on SmartRecruiters.