Director of Business Office

Overview

Director of Business Office – Orlando Behavioral Health Hospital

Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. Acadia operates a growing network of 250 plus behavioral healthcare facilities with approximately 11,100 beds in 39 states and Puerto Rico. With more than 23,000 employees serving approximately 75,000 patients daily, Acadia is the largest stand-alone behavioral health company in the U.S.

Acadia Healthcare’s purpose is to Lead Care With Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation.

Acadia Healthcare and Orlando Health have formed a joint venture to develop, construct, and operate a state-of-the-art, two-story, 144-bed behavioral health hospital. This new facility will address the critical need for accessible, high-quality psychiatric care in the Orlando area, expanding the region’s capacity to serve patients across Central Florida. Located in Apopka, Florida, the newly built hospital will provide a comprehensive suite of behavioral health services to meet growing demands. ​

Opened in June 2026, this hospital consolidates Orlando Health’s behavioral health services, streamlining and enhancing psychiatric care for the community.

​The Director of Business Office will plan, develop, organize, implement, evaluate and supervise business office activities including the financial counselling, billing and collections functions for all service lines.  

Responsibilities

​ESSENTIAL FUNCTIONS:  

• ​Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc. in conjunction with the CFO.  
• ​Establish and maintain controls for all cash collected and posted in patient accounting system.  
• ​Maintain effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.  
• ​Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation. 
• ​Maintain effective communication with the leadership team to ensure that all third-party compliance guidelines are met.  

• ​Select and monitor outside collection vendors engaged in the collection of facility receivables.  Review and balance agency reports to system reports and approve agency invoices.  
• ​Lead and provide operational directives for all Business office activities related to the claim’s management and collections of the facility receivables and ensure timely, efficient cash collections to support the overall financial goals of the facility. 
• ​Define and provide the necessary support and leadership to achieve departmental goals and objectives.  
• ​Review all statistical reports to monitor trends and determine operational deficiencies and implement corrective action plans as necessary.  
• ​Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage. 

• ​Manage and direct subordinate staff to identify goals and objectives. 

​OTHER FUNCTIONS:  

• ​Perform other functions and tasks as assigned. 

Qualifications

​EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: 

• ​High school diploma or equivalent required.  Bachelor’s degree in Business Administration or related field preferred.   
• ​Five or more years’ job-related experience required.  Preferably in behavioral health.   
• ​Three or more years’ supervisory experience required. 

• ​Strong revenue cycle technical skills required.  

​LICENSES/DESIGNATIONS/CERTIFICATIONS:  

• ​Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile, where facility requires. 

We are committed to providing equal  employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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