Director of call center

Velaz Solar & Roofing
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📍 Santo Domingo, Distrito Nacional, Dominican RepublicFull time

About this role

Call Center Director

Location: Santo Domingo, Dominican Republic
Company: Velaz Group LLC
Department: Call Center Operations

About the Position

Velaz Group LLC is seeking an experienced Call Center Director to lead and scale our outbound sales and appointment-setting operation. This leadership role is responsible for overseeing daily call center performance, driving sales results, developing high-performing teams, and ensuring operational excellence.

The ideal candidate is a proven leader with experience managing outbound sales teams, implementing performance strategies, and building a results-driven culture.

Key Responsibilities

  • Lead the daily operations of the Call Center.
  • Manage supervisors, team leaders, QA, trainers, and agents.
  • Monitor and improve KPIs, including appointments set, conversion rates, attendance, productivity, quality, and sales performance.
  • Develop and implement strategies to increase revenue and operational efficiency.
  • Recruit, train, coach, and develop high-performing leaders and agents.
  • Conduct daily, weekly, and monthly performance meetings.
  • Analyze reports and identify opportunities for continuous improvement.
  • Collaborate with Sales, Recruiting, HR, and Operations to achieve company goals.
  • Ensure all teams follow company policies, SOPs, and quality standards.
  • Resolve escalated operational and employee issues.
  • Create a positive, accountable, and performance-driven work environment.

Qualifications

Required

  • Minimum 3 years of experience managing a Call Center or Business Development Center (BDC).
  • Minimum 3 years in a leadership role (Director, Operations Manager, Senior Manager, or similar).
  • Proven experience managing outbound sales and appointment-setting teams.
  • Strong leadership, coaching, and team development skills.
  • Experience analyzing KPIs and implementing performance improvement plans.
  • Excellent communication, organizational, and decision-making skills.
  • Advanced knowledge of Microsoft Office and CRM systems.
  • Ability to work in a fast-paced, results-oriented environment.

Compensation & Benefits

  • Full-time position
  • Paid vacations and legal benefits according to Dominican labor law
  • Career growth opportunities
  • Professional and collaborative work environment

Why Join Velaz Group?

At Velaz Group, you'll have the opportunity to lead a growing Call Center operation and make a direct impact on the company's success. We are looking for a leader who is passionate about developing people, driving results, and building a high-performance culture.

If you're ready to take the next step in your leadership career, we encourage you to apply today!

We are looking for a motivated leader who is passionate about building high-performing teams and driving operational excellence.

Frequently Asked Questions

Is the salary disclosed for the Director of call center position at Velaz Solar & Roofing?
The salary for this Director of call center role at Velaz Solar & Roofing is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director of call center position at Velaz Solar & Roofing located?
This Director of call center role at Velaz Solar & Roofing is based in Santo Domingo, Distrito Nacional, Dominican Republic. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Director of call center role at Velaz Solar & Roofing full-time or part-time?
This is listed as a Full time position. It is posted as a Director of call center role at Velaz Solar & Roofing.
How do I apply for the Director of call center position at Velaz Solar & Roofing?
Click the "Apply Now" button on this page. You will be redirected to Velaz Solar & Roofing's official application portal hosted on workable where you can submit your application directly.
When was the Director of call center job at Velaz Solar & Roofing posted?
This Director of call center position at Velaz Solar & Roofing was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Director of call center
Velaz Solar & Roofing
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