Director of Care Access

Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time.  Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice. As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings. Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all. The Director of Care Access leads the end-to-end care access function, with full accountability for converting referrals and inquiries into scheduled and completed first appointments while achieving organizational access and growth targets. This role oversees team performance, structure, and daily operations, ensuring execution against growth targets, access standards, and patient experience expectations. The Director establishes and manages a disciplined operating rhythm centered on key funnel metrics (referral → scheduled → kept), driving speed-to-contact, follow-through, and consistent closure of patient interactions.  This role requires a hands-on, in-office leader who actively coaches, develops, and holds team members accountable while building a coaching-first culture grounded in measurable performance and continuous improvement. The Director uses operational data, performance metrics, and real-time coaching to improve team effectiveness, increase access outcomes, and ensure consistent execution across the patient access funnel. Success is measured by improved access outcomes, strong team performance, and a reliable, high-quality experience for patients and referring partners.