Director, Onboarding, Education & Logistics

Min

Max

Overview

The Director, Medical Group Onboarding, Education & Logistics provides leadership and oversight for physician and advanced practice provider (APP) onboarding, credentialing coordination, provider orientation, continuing education support, and schedule logistics across the Medical Group. Functions in dyad with medical director of education within Medical Group.  

This role ensures a seamless provider experience from recruitment through onboarding and ongoing practice integration while maintaining compliance with regulatory standards and organizational requirements. The Director leads efforts to standardize business operation processes, improve onboarding efficiency, support physician and APP readiness across all practice locations., and enhance provider education programs.  

The position serves as the business operational leader responsible for coordinating provider coverage across all sites of care.  Also supports physicians and APP lifecycle processes among Medical Affairs, Human Resources, Medical Staff Services, Information Technology, Clinic Operations, and Hospital Operations.   

Qualifications

Education: 

• Master's degree in Healthcare Administration (MHA), Business Administration (MBA), or related discipline 
• Clinical background preferred  

Experience: 

• Seven (7) to ten (10) years of progressive healthcare operations experience 
• Minimum five (5) years of leadership experience 
• Experience in provider onboarding, credentialing, medical staff services, physician operations, or practice administration 

Other Knowledge/Skills/Abilities: 

• Medical group operations knowledge 

• Credentialing and privileging knowledge 

• Provider onboarding and integration experience 

• Regulatory and accreditation knowledge 

• Strong project management skills 

• Process improvement and operational excellence experience 

• Data analysis and performance reporting capabilities 

• Exceptional communication and relationship management skills 

• Ability to lead complex, cross-functional initiatives 

• Strong organizational and change management abilities 

Responsibilities

• Credentialing & Provider Enrollment Oversight
• Direct and oversee Medical Group credentialing coordination activities for physicians and APPs.
• Partner with Medical Affairs and Credentialing teams to ensure timelyprovider appointment, privileging, and payer enrollment. 
• Monitor credentialing timelines and identifybarriers to provider readiness. 
• Develop performance metrics and dashboards for credentialing cycle times and onboarding effectiveness.
• Ensure compliance with organizational, accreditation, regulatory, and payer requirements.
• Collaborate with the Central Verification Office (CVO) and Medical Staff Office as applicable.

• Provider Onboarding Program Leadership
• Lead development, implementation, and continuous improvement of enterprise provider onboarding processes.
• Establish standardized onboarding pathways for employed physicians and APPs.
• Oversee onboarding milestones from contract execution through first patient encounter.
• Monitor providerreadiness activities including licensure, credentialing, technology access, training, and operational integration. 
• Coordinate welcome and orientation experiences for new providers.
• Ensure providers are equipped with resources necessary for successful practice
• Collaborates with clinic and hospital operational teams to ensure onboarding success. 

• Provider Education & Professional Development
• Develop and administer Medical Group orientation and educational programming.
• Coordinate required training and compliance education for providers.
• Partner with clinic and hospital operational leaders to identifylearning needs. 
• Support leadership development programs for physicians and APPs.
• Develop educational resources related to policies, quality initiatives, regulatory requirements, documentation needsand operational processes. 
• Maintain records of required educational activities and completion.

• Provider Logistics & Practice Integration
• Oversee logisticssupporting new provider start-up and integration. 
• Coordinate provider readiness activitieswith clinic and/or hospital operations, including:  
• Workspace preparation
• Technology and systems access
• Clinical scheduling readiness
• Equipment and supply coordination
• Badge and access management
• Partner with practice administrators and operational leaders to ensure successful provider transitions.
• Develop standardized provider launch and readiness checklists.

• Cross-Functional Collaboration
• Partner with: 
• Medical Affairs
• Medical Staff Services
• Human Resources
• Information Technology
• Legal
• Compliance
• Revenue Cycle
• Clinic Operations
• Hospital Operations
• Facilitate coordination among stakeholders involved in the provider lifecycle.
• Serve as the primary liaison for onboarding and integration activities.

• Provider Experience & Engagement
• Lead initiatives designed to improve physician and APP onboarding satisfaction.
• Assess provider experience through surveys and feedback mechanisms.
• Identifyopportunities to improve retention through enhanced onboarding and early practice support. 
• Promote a culture of service excellence and provider engagement.

• Leadership & Team Development
• Recruit, develop, and supervise onboarding, credentialing support, education, and logisticsteam members. 
• Establish performance expectations and accountability measures.
• Foster a culture of collaboration, customer service, innovation, and operational excellence.
• Provide mentorship and professional development opportunities for staff.