Medical Assistant, Certified - Family Practice / LOL
bayfronthealth
FULL TIME
Director, Patient Access - Bayfront Health
bayfronthealth· Patient Access Admin
About this role
Position Summary
Position Summary:
Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher.
Why Join Us?
This is an opportunity to make a meaningful impact in a critical access function, driving efficiency and patient satisfaction across the Orlando Health system.
If you thrive in high-volume environments and have a passion for leading teams through innovation and service excellence, we encourage you to apply.
Responsibilities
- Develops goals and objectives.
- Plans, organizes, and directs department activities.
- Establishes and implements policies and procedures for department operations.
- Responsible for the management of all staff on-site in Human Resource related functions.
- Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
- Keeps administration informed of department activities, needs, and problems.
- Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
- Prepares departmental budget and ensures department operates within allocated expense structure.
- Responsible for site accounts receivable.
- Maintains appropriate statistical information.
- Establishes and maintains intra/interdepartmental communication.
- Networks within site facility to build physician and administrative relationships.
- Provides vision, direction, planning, and support to Administrators.
- Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
- Participates in administrative and management meetings and attends other meetings as necessary.
- Develops and maintains records, reports, and files.
- Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
- Maintains good payer relationships.
- Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
- Ensures implementation of process improvements.
- Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Qualifications
Education / TrainingBachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis.Offsetting experience must be in the field of Healthcare / Patient Financial Services.
Experience
- Four (4) years of Patient Access (Patient Business) experience required.
- One (1) year of supervisory, lead, or preceptor experience required.
Frequently Asked Questions
Is the salary disclosed for the Director, Patient Access - Bayfront Health position at bayfronthealth?
The salary for this Director, Patient Access - Bayfront Health role at bayfronthealth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director, Patient Access - Bayfront Health position at bayfronthealth located?
This Director, Patient Access - Bayfront Health role at bayfronthealth is based in Orlando, FL, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Director, Patient Access - Bayfront Health role at bayfronthealth full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Director, Patient Access - Bayfront Health role in the Patient Access Admin department at bayfronthealth.
Which team or department does the Director, Patient Access - Bayfront Health at bayfronthealth belong to?
This Director, Patient Access - Bayfront Health position is part of the Patient Access Admin department at bayfronthealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Director, Patient Access - Bayfront Health position at bayfronthealth?
Click the "Apply Now" button on this page. You will be redirected to bayfronthealth's official application portal hosted on icims where you can submit your application directly.
When was the Director, Patient Access - Bayfront Health job at bayfronthealth posted?
This Director, Patient Access - Bayfront Health position at bayfronthealth was posted on May 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Director, Patient Access - Bayfront Health
bayfronthealth
You'll be redirected to bayfronthealth's official application page on icims.