Director, Process Excellence, Automation and Service Delivery
About this role
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Data Analytics & Computational SciencesJob Sub Function:
Multi-Family Data Analytics & Computational SciencesJob Category:
People LeaderAll Job Posting Locations:
Singapore, SingaporeJob Description:
DePuy Synthes is recruiting for a(n) Director, Process Excellence, Automation and Service Delivery – GS Strategy & Operations, located in Singapore.
Job Overview
The Director, Process Excellence, Automation and Service Delivery plays a critical leadership role within Global Services (GS) Strategy & Operations, responsible for building and evolving the enterprise capabilities that power service delivery across Global Services and aligned functions. This role shapes how data, digital, content, insights, and process excellence capabilities are designed, governed, and scaled to enable business outcomes.
This is a highly visible role with broad enterprise impact—connecting strategy to execution, accelerating transformation initiatives, and enabling data‑driven decision‑making at scale across Global Services.
Key Responsibilities
Own and evolve the Global Services enabling capabilities portfolio (data, digital, insights, content, and process excellence), ensuring enterprise‑ready, scalable data, digital, and AI solutions the enable the enterprise and Service Delivery in delivering world class experience for employees and GS customers.
Lead Global Services data, digital, and insights strategy, including intelligent automation, business systems enablement, Sourceview, and reporting and performance management, delivering trusted KPIs, dashboards, and insight‑driven decision support.
Own content management and knowledge enablement strategy and capabilities, driving standardized content strategies that support self‑service, experience outcomes, and service excellence.
Lead process design and continuous improvement, embedding CI methodologies and data‑driven optimization to improve cost‑to‑serve, service quality, and operational resilience.
Act as a strategic connector between Strategy & Operations and service delivery teams, translating enterprise and GS priorities into actionable roadmaps, intake models, and execution plans, while enabling large‑scale transformation and measurable business outcomes.
Enable transformations and business outcomes, partnering with portfolio, operations, and experience teams to support large‑scale initiatives and “must wins” by providing the foundational capabilities that accelerate adoption and deliver measurable impact.
Develop and lead high‑performing capability teams, fostering accountability, continuous improvement, and sustainable talent and operating models.
Qualifications
Education
Bachelor’s degree required (Business, Engineering, Data, Information Systems, or related field)
Master’s degree or MBA preferred
Experience and Skills
Required
Typically requires 10-12 years of experience in strategy, operations, or enterprise capability management within a global or shared services environment
Proven experience leading data, digital, reporting, or process excellence capabilities at enterprise scale
Demonstrated ability to translate strategy into operating models, roadmaps, and execution plans
Strong stakeholder management skills with experience partnering across senior leadership, operations, and delivery teams
Experience building, leading, and developing high‑performing global teams
Preferred
Experience supporting large‑scale transformations or enterprise “must win” initiatives
Background in shared services, global business services, or enterprise operations environments
Familiarity with intelligent automation, analytics platforms, and content management ecosystems
Experience working in or partnering with offshore or regional delivery hubs
Other
Language: English proficiency required
Travel: Occasional domestic and international travel may be required
Certifications: Lean, Six Sigma, Agile, or analytics certifications preferred but not required
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
Advanced Analytics, Agile Decision Making, Business Alignment, Capability Development, Critical Thinking, Data Analysis, Data Privacy Standards, Data Quality, Data Reporting, Data Savvy, Data Science, Data Visualization, Developing Others, Digital Fluency, Inclusive Leadership, Leadership, Product Strategies, Strategic ThinkingFrequently Asked Questions
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